Brittany Cuenca
Tampa,FL
Summary
Proven track record in enhancing customer loyalty and streamlining data management, demonstrated at One Touch Direct. Skilled in customer service and data entry, adept at resolving complex issues with critical thinking and active listening. Achieved significant improvements in client relations and operational efficiency, leveraging computer proficiency and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
One Touch Direct
Tampa, Do
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Seacoast Assisted Living Facility
Tampa, FL
10.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist
Youfit
Tampa, FL
03.2022 - 10.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Marriott
Tampa, FL
07.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administrative Assistant
DNA Speedometers
Tampa, FL
09.2013 - 06.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
High School Diploma -
Braulio Alonso
Tampa, FL05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Complaint resolution
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
One Touch Direct
10.2023 - Current
Administrative Assistant
Seacoast Assisted Living Facility
10.2022 - 10.2023
Front Desk Receptionist
Youfit
03.2022 - 10.2022
Front Desk Receptionist
Marriott
07.2021 - 10.2022
Administrative Assistant
DNA Speedometers
09.2013 - 06.2018
High School Diploma -
Braulio Alonso