Brittany Cumbie
Plant City,FL
Summary
Top-performing professional certified. In-depth knowledge of insurance coverage forms, procedures, and policy rating systems. Accommodating and logical individual skillful in creating customized plans for each client.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Health Plan Advisor
Health Care Support
Tampa, FL
09.2026 - Current
- Established client trust through personalized insurance consultations, enhancing client relationships.
- Guided clients on how benefits apply to their coverage needs, improving understanding of utilization.
- Verified accuracy of clients' coverage information, enabling informed and reliable consultations.
- Identified customer needs and simplified complex technical information for users with varying experience levels
Visits Success Specialist
Randstad
Tampa, FL
09.2025 - 12.2025
- Coordinated member appointments as primary liaison between members, providers, and contractors, facilitating timely access to healthcare services
- Built strong relationships with members through proactive communication and follow-up, enhancing customer satisfaction
- Built strong relationships with members through proactive communication and follow-up, contributing to improved customer satisfaction
- Verified insurance information and eligibility to support scheduling and service delivery
Tax Software Support Specialist
Concentrix
01.2021 - 05.2024
- Delivered technical support to accounting professionals in a high-volume inbound call environment, resolving software issues efficiently
- Identified customer needs and simplified complex technical information, enhancing user understanding across varying experience levels
- Maintained high customer satisfaction through consistent achievement of productivity, quality, and service metrics
- Applied strong problem-solving and communication skills to facilitate client success and resolve technical challenges
Pandemic Unemployment Assistance Benefits Specialist
Spherion
05.2021 - 09.2021
- Assisted applicants with benefit eligibility, application completion, and account support while maintaining compliance with state regulations
- Educated customers on program guidelines and required documentation, empowering them to make informed decisions
- Provided compassionate customer service in a high-volume environment, ensuring customer needs were met efficiently
- Maintained confidentiality of information while adhering to regulatory standards, safeguarding applicant data
Medical Specialist
WellCare Health Plans
Tampa, FL
06.2019 - 10.2019
- Coordinated medical supply services for health plan members, verifying member information and insurance coverage to ensure timely access to necessary resources
- Educated members on available healthcare services and benefit processes to improve understanding and satisfaction with their healthcare options
- Maintained accurate documentation to support positive member experiences and compliance with healthcare standards
- Maintained accurate documentation supporting quality member experiences
Licensed Insurance Agent
Progressive Insurance
Riverview, FL
05.2015 - 05.2016
- Assisted customers nationwide with policy purchases, coverage changes, billing questions, and account management, ensuring compliance with insurance regulations and enhancing customer satisfaction
- Explained insurance products, coverages, deductibles, and policy options to meet individual customer needs and support informed decision making
- Identified and pursued opportunities to retain customers through education, consultative service, and relationship building, strengthening client relationships
- Focused on customer retention by providing educational resources and building strong relationships.
Licensed Insurance Agent
A1 Insurance
Brandon, FL
01.2014 - 08.2014
- Consulted with clients to identify appropriate coverage solutions, resulting in successful sales of homeowners, commercial auto, general liability, and personal insurance policies
- Oversaw operations for five agency locations, ensuring effective policy production and enhanced customer service
- Managed operations for five agency locations while supporting policy production and customer service
- Established client trust through personalized insurance recommendations and professional consultations
Licensed Insurance Agent
GEICO
Lakeland, FL
08.2010 - 08.2013
- Sold and serviced personal auto insurance policies in a high-volume contact center, consistently surpassing sales and customer service targets
- Educated customers on policy options, available discounts, deductibles, and coverage recommendations to help clients make informed decisions
- Achieved promotion shortly after hire by showcasing professionalism and effective sales strategies
Education
Associate of Science - Criminology
Hillsborough Community College
Tampa, FL 08.2017 - 12.2021
Skills
- Licensed health agent
- Insurance sales
- Regulatory compliance
- Consultative sales
- Retention strategy
- Coverage analysis
- Member onboarding
- CRM software
- Pipeline management
- Customer service
- Relationship management
- Building rapport
- Communication skills
- Problem solving
- Time management
Certification
- Former Florida Property & Casualty Insurance License
- Notary Public State of Florida CPR Certification
- Certified Notary Public Present
- Insurance Producer License April 2026 to August 2030
- Licensed health agent
Timeline
Health Plan Advisor
Health Care Support
09.2026 - Current
Visits Success Specialist
Randstad
09.2025 - 12.2025
Pandemic Unemployment Assistance Benefits Specialist
Spherion
05.2021 - 09.2021
Tax Software Support Specialist
Concentrix
01.2021 - 05.2024
Medical Specialist
WellCare Health Plans
06.2019 - 10.2019
Associate of Science - Criminology
Hillsborough Community College
08.2017 - 12.2021
Licensed Insurance Agent
Progressive Insurance
05.2015 - 05.2016
Licensed Insurance Agent
A1 Insurance
01.2014 - 08.2014
Licensed Insurance Agent
GEICO
08.2010 - 08.2013