Brittany Cummings
Royse City
Summary
Dynamic and results-driven professional with extensive experience in service management. Proven ability in customer service and time management, enhancing client retention through exceptional care and strategic engagement. Skilled in shift scheduling and sanitation procedures, consistently achieving high standards in personal and team performances.
Overview
7
7
years of professional experience
Work History
Professional Dog Groomer
Forney Pet Spa
04.2023 - Current
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Demonstrated strong organizational and time management skills while managing multiple dogs.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Service Manager
Sunergy Solar
03.2022 - 04.2023
- Communicated to customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Scheduled service appointments
Professional Dog Groomer
Vanity Fur Grooming Salon
03.2020 - 04.2022
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Followed grooming instructions given by the owner.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Salon Manager
PetSmart
04.2018 - 02.2020
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Scheduled employees to maintain adequate coverage during business hours.
- Educated service personnel on company policy and procedure.
- Achieved personal sales goals by upselling products to meet individual needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
San Marcos High School
San MarcosSkills
- Shift scheduling
- Customer service
- Safety procedures
- Time management
- Clear communication
- Relationship building
- Sanitation procedures
Timeline
Professional Dog Groomer
Forney Pet Spa
04.2023 - Current
Service Manager
Sunergy Solar
03.2022 - 04.2023
Professional Dog Groomer
Vanity Fur Grooming Salon
03.2020 - 04.2022
Salon Manager
PetSmart
04.2018 - 02.2020
San Marcos High School
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