Yesenia Mendias
Burbank,CA
Summary
Adaptable and detail-oriented professional with extensive experience across customer service, automotive maintenance, retail sales, and hands-on pet care. Proven track record of managing daily office operations, delivering quality service, and thriving in dynamic work environments.
Overview
15
15
years of professional experience
Work History
Professional Dog Groomer
Self-Employed / Independent
2021.01 - Current
- Provide high-quality grooming services, including bathing, haircutting, nail trimming, and ear cleaning, tailored to specific breed standards and client preferences.
- Evaluated pet health and temperament, ensuring safe, calm, and comfortable environment during grooming services.
- Managed scheduling, client communications, and payment processing to foster strong customer relationships and encourage repeat business.
Retail Sales Associate
O'Reilly Auto Parts
2019.01 - 2021.01
- Operated point-of-sale (POS) systems and managed cash register transactions, ensuring smooth and accurate processing of customer purchases and returns.
- Organized inventory, restocked shelves, and improved store merchandise presentation to enhance customer experience.
- Helped retail and commercial customers locate automotive parts, tools, and accessories, enhancing customer satisfaction.
Clerical Staff
Jiffy Lube
2017.01 - 2019.01
- Greeted incoming customers, initiated service tickets, and addressed inquiries regarding vehicle maintenance services to enhance customer satisfaction.
- Managed office tasks, including data entry and file organization, ensuring accurate financial records and efficient phone management.
- Coordinated communication between customer service representatives and automotive technicians to facilitate smooth workflow and timely service delivery.
Various Administrative & Customer Support Roles
Various Employers
2012.01 - 2017.01
- Pet Grooming Receptionist (New York, NY): Managed client intake, scheduled grooming appointments, answered phone inquiries, and maintained a clean reception area.
- Perfume Kiosk / Counter Sales Associate: Assisted customers with fragrance selections, promoted product lines, and completed sales transactions.
- Barmaid (West Los Angeles, CA | 2015 - 2016): Delivered prompt, friendly service in a high-volume venue, maintained bar hygiene, managed cash registers, and resolved customer requests efficiently.
Education
General Educational Development (GED) -
2012-01
Skills
- Data Entry
- Customer Service
- File Management
- Appointment Scheduling
- Front Desk Operations
- Pet Handling & Grooming
- Retail Sales
- Cash Handling
- Automotive Maintenance Knowledge
- Lube Tech Experience
- Appointment scheduling
Skills
Data Entry, Customer Service, File Management, Appointment Scheduling, Front Desk Operations, Pet Handling & Grooming, Retail Sales, Cash Handling, Basic knowledge of Automotive Manufacturers maintenance recommendations for multiple makes and models., Lube tech experience, lower and upper Bay
Timeline
Professional Dog Groomer
Self-Employed / Independent
2021.01 - Current
Retail Sales Associate
O'Reilly Auto Parts
2019.01 - 2021.01
Clerical Staff
Jiffy Lube
2017.01 - 2019.01
Various Administrative & Customer Support Roles
Various Employers
2012.01 - 2017.01