Brittany Dahler
Brooklyn,MD
Summary
Dedicated Service Coordinator with a proven track record in enhancing customer satisfaction through effective complaint resolution and service coordination.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Sheehy+Associates
Severna Park, Maryland
06.2025 - Current
- Coordinated scheduling for service appointments and staff assignments.
- Maintained accurate records of customer interactions and service requests to support efficient service delivery.
- Assisted customers with inquiries and provided timely support solutions.
- Facilitated communication between clients and technical teams, ensuring timely and effective resolutions.
- Resolved client complaints and issues promptly, enhancing overall customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Monitored email and phone communication to provide prompt responses and solutions.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on operational procedures and customer service standards.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Maintained up-to-date knowledge of industry trends and best practices.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Self Employed
Cleaning Bussinss
Baltimore, Maryland
05.2014 - Current
- Completed day-to-day duties accurately and efficiently.
Cleaning Supivisor
The wilburn Company
Linthicum Heights, Maryland
07.2017 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Addressed customer requests and provided accurate information to enhance satisfaction.
- Worked with cross-functional teams to achieve goals.
- Coordinated tasks and prioritized effectively to meet schedules and deadlines.
Education
High School Diploma -
Lansdowne High School
Baltimore, MD05-2007
Skills
- Service coordination
- Case management
- Customer relationship management
- Customer service
- Complaint resolution
- Scheduling appointments
- Data management
Languages
English
Professional
Timeline
Service Coordinator
Sheehy+Associates
06.2025 - Current
Cleaning Supivisor
The wilburn Company
07.2017 - 09.2025
Self Employed
Cleaning Bussinss
05.2014 - Current
High School Diploma -
Lansdowne High School