Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Daniels

Atlanta ,United States

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Pantry Coordinator

Generation Graduates
10.2021 - 05.2022
  • Facilitated strategy development and planned with cross-functional teams.
  • Assembled food packages for outside distribution and loaded into transport vehicles.
  • Played key role in implementation of new distribution programs, improving customer services and satisfaction.
  • Delivered special projects, boosting food donations and availability of diverse products.

Substitute Teacher, K-5, Event Liaison

Atlanta Public School System
08.2021 - 05.2022
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Organized lesson plans and activities for students.
  • Implemented school policies and procedures in the classroom.
  • Maintained accurate records of student performance, attendance, and behavior.

Customer Service Manager

Truist Bank
01.2017 - 03.2020
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
  • Followed through with client requests to resolve problems.
  • Health Safety Management metrics increased by over 15% ensuring that all employees are made aware of the regulatory compliance measures

Customer Service Representative

Bank Of America
04.2014 - 02.2017
  • Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA

Skills

  • Process Improvement Skills
  • Client Relationship Building
  • Time Management
  • Communication Skills
  • Training
  • Managerial Experience
  • Student Engagement
  • Group Instruction
  • Innovative lesson planning
  • Business Administration

Certification

  • Time Management Certification

Timeline

Food Pantry Coordinator

Generation Graduates
10.2021 - 05.2022

Substitute Teacher, K-5, Event Liaison

Atlanta Public School System
08.2021 - 05.2022

Customer Service Manager

Truist Bank
01.2017 - 03.2020

Customer Service Representative

Bank Of America
04.2014 - 02.2017

High School Diploma -

Langston Hughes High School

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Brittany Daniels