BRITTANY DAVIS
Houston,TX
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
4
4
years of professional experience
Work History
CSR
Liveops
Houston, TX
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
CSR
Walmart
Houston, TX
07.2021 - 10.2022
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Resolved disputes by issuing credits or refunds when appropriate.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSR
Full Potential Solutions
Kansas City, MO
01.2021 - 05.2021
- Provided customer service support to customers over the phone and by email.
- Utilized various software and tools to streamline processes and optimize performance.
- Documented all conversations with customers in CRM software according to company standards.
Education
High School Diploma -
Don Bosco
Kansas City, MO05-2008
Skills
- CRM Software
- Complaint Handling
- Consultative Sales
- Scheduling
- Information Security
- Call Management
Timeline
CSR
Liveops
03.2024 - Current
CSR
Walmart
07.2021 - 10.2022
CSR
Full Potential Solutions
01.2021 - 05.2021
High School Diploma -
Don Bosco
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