Brittany Day
Indianapolis,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Indiana State Fairgrounds & Event Center
08.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Lead Server/Trainer Assistant
Applebee's Grill + Bar
02.2016 - 03.2020
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Customer Financial Services Representative
Indiana State Fairgrounds & Event Center
08.2015 - 08.2018
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
- Developed rapport with customers, fostering loyalty and repeat business.
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
Mixologist
Applebee's Grill + Bar
05.2011 - 01.2016
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
Certified Nursing Assistant
Private Duty In-Home Care
01.2007 - 06.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
GED -
Indiana Department of Education
Indianapolis, IN08.2010
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
Indiana State Fairgrounds & Event Center
08.2018 - Current
Lead Server/Trainer Assistant
Applebee's Grill + Bar
02.2016 - 03.2020
Customer Financial Services Representative
Indiana State Fairgrounds & Event Center
08.2015 - 08.2018
Mixologist
Applebee's Grill + Bar
05.2011 - 01.2016
Certified Nursing Assistant
Private Duty In-Home Care
01.2007 - 06.2011
GED -
Indiana Department of Education
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