Brittany Decker
Newport,RI
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Newport Classic Cruises
01.2026 - Current
- Supervised daily operations to ensure seamless guest experiences during cruises.
- Coordinated crew schedules to optimize staffing levels and enhance service delivery.
- Implemented safety protocols, ensuring compliance with maritime regulations and guest safety standards.
- Trained new staff on operational procedures and customer service best practices.
- Resolved guest inquiries and complaints quickly, maintaining high satisfaction levels.
Bartender
The Lobster Bar
01.2022 - Current
- Demonstrate excellent service in a fast paced environment with personal sales over $2000 per night
- Follow all safety and sanitation policies when handling food or beverage to uphold proper health standards
- Enthusiastically greet and serve guests with a pleasant and inviting attitude
- Effectively communicate with team members to ensure all guests have unique and memorable experiences
- Display enthusiasm and knowledge about resaurants menu and product
Office Manager
Carbondale Animal Hospital
01.2022 - 01.2024
- Managed calendars, scheduled appointments, and arranged meetings and conferences
- Maintained relationships with vendors and clients to feel welcomed and respected
- Handled confidential documents and maintained their proper organization
- Responsible for inventory and DEA regulations for pharmacy
- Created a system to record, file, and keep track of all patients files and documents
Flight Attendant
JetBlue Airways
01.2019 - 01.2022
- Insure safety and security of passengers and crew during all phases of flight
- Provide impeccable service to flights ranging from 100-250 passengers
- Ability to handle stressful situations and emergencies by utilizing my crew and training
- Staying well informed and active with all FAA regulations and policies
- Keeping myself, and crew members, on a strict schedule
Education
Bachelor of Arts - History
Arizona State University
Tempe, AZ05.2027
Associates Degree - Liberal Arts
Community College of Rhode Island
Lincoln, RI05.2025
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail oriented and able to handle multiple tasks simultaneously
- Experience creating adaptive solutions in fast paced environments
- Responsible for training and facilitating safety practices within work place
- Able to effectively meet and surpass all goals in a rapidly changing environment
Timeline
Manager on Duty
Newport Classic Cruises
01.2026 - Current
Bartender
The Lobster Bar
01.2022 - Current
Office Manager
Carbondale Animal Hospital
01.2022 - 01.2024
Flight Attendant
JetBlue Airways
01.2019 - 01.2022
Bachelor of Arts - History
Arizona State University
Associates Degree - Liberal Arts
Community College of Rhode Island