Hi, I’m
Brittany Delarosa
Linden,NC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. As well as an outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. I’m skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I also maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
8
years of professional experience
Work History
Betsy Johnson Hospital
ED Registrar
03.2024 - Current
Job overview
- Played an integral role in improving overall patient satisfaction by providing timely updates on wait times or anticipated delays and addressing concerns proactively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current knowledge base regarding insurance information and managed care guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Accepted payment from patients, reconciled cash payments and offered feedback to supervisor regarding various payment and cash issues.
- Demonstrated adaptability in high-pressure situations, quickly adjusting treatment plans based on evolving patient needs or changing circumstances.
Drifters Saloon
Server
06.2018 - 03.2024
Job overview
- I give the customer recommendations on items that they may like and help them with any questions they may have.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- During all hours of the work I am in constant possession of money from customer’s and bar staff. It is my job to make sure while conducting server duties the money gets accounted for and properly distributed to it's recipient’s.
- Another task I must stay consistent with is reading my customers and listening to their feedback in order to maintain a constant flow of repeating buyers. This consist of a constant change in menu whether it be drink or quantity as well as social approach.
YMCA
Child Caregiver
08.2019 - 02.2020
Job overview
- As a child caregiver, I took care of children from the ages of 6 month to 10.
- I was in charge of having a time schedule for the kids through the day and certain times of the week.
- Another responsibility I had was making sure all kids were accounted for and that I provided a safe environment to play and have fun.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Spirit Halloween
Sales Assistant
09.2016 - 12.2019
Job overview
- As a sales assistant, I completed tasks that helped make the business day run as smoothly as possible.
- I stocked the shelves with inventory to ensure customers had access to items, I assisted customers in finding items on the floor and answered any questions.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Pine Forest High School
Diploma from General Education
Skills
- Attention to detail
- Resilient
- Personable
- Diligent
- Reliable asset manager
- Item promotion
- Order Accuracy
- Punctual
- Sales Techniques
- Supply Restocking
- Reliable and Responsible
- Cleanliness standards
- Upselling
- Guest Engagement
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Exceptional customer service
- Upselling and Cross Selling
- Sales expertise
- Specials Promotion and Upselling
- Relationship Building
- Performance Improvements
- Transactions and Cash Handling
- Relationship Management
- Strong Work Ethic
- Inventory Management
- Suggestive Selling
- Interpersonal Communication
- Compassionate Care
- Medical team collaboration
Timeline
ED Registrar
Betsy Johnson Hospital
03.2024 - Current
Child Caregiver
YMCA
08.2019 - 02.2020
Server
Drifters Saloon
06.2018 - 03.2024
Sales Assistant
Spirit Halloween
09.2016 - 12.2019
Pine Forest High School
Diploma from General Education
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