Brittany Dickerson
North Little Rock,Arkansas
Summary
Dynamic General Manager with a proven track record at Texas Churchs Chicken, excelling in operations management and team leadership. Achieved significant cost reductions through effective inventory control and enhanced profitability. Skilled in training and development, fostering strong relationships to drive team performance and customer satisfaction.
Overview
2027
2027
years of professional experience
Education
High School Diploma -
Little Rock Central High
Little Rock, AR06.2005
Work History
General Manager
Texas Churchs Chicken
Little Rock
2011 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor efficiency and service quality.
- Implemented cost control measures, reducing waste and improving profitability.
- Developed training programs for team members to enhance performance and customer service skills.
- Fostered a positive work environment, enhancing team cohesion and morale.
- Streamlined inventory management processes, ensuring product availability while minimizing excess stock.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Churchs Chicken
North Little Rock, AR
09.2011 - 10.2021
- Supported daily operations by managing staff schedules and ensuring adequate coverage during peak hours.
- Assisted in training new employees on company policies and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Monitored food safety protocols, ensuring compliance with health regulations and quality standards.
- Collaborated with management to streamline workflows, improving team efficiency and productivity metrics.
- Led team meetings to foster communication, motivate staff, and discuss operational improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Little Rock Central Laundry (Baptist Hospital)
Little Rock, AR
08.2010 - 2018
- Enhanced customer satisfaction through effective problem resolution and timely service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Warehouse Worker
J&m Promotions
Little Rock, AR
06.2007 - 04.2010
- Assisted in loading and unloading shipments, ensuring safe handling of products.
- Collaborated with team members to optimize workflow and meet tight deadlines.
- Maintained inventory accuracy by performing regular cycle counts and reporting discrepancies.
- Implemented safety protocols to minimize accidents and ensure compliance with regulations.
- Organized storage areas for easy access to products, enhancing overall efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier Team Lead
McDonald’s
North Little Rock, AR
01.2001 - 2008
- Trained and mentored new cashiers on company policies and procedures.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Resolved customer issues promptly, enhancing overall dining experience.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Training and development
Relationship building
Staff training/development
Inventory control
Timeline
Assistant Manager
Churchs Chicken
09.2011 - 10.2021
Assistant Manager
Little Rock Central Laundry (Baptist Hospital)
08.2010 - 2018
Warehouse Worker
J&m Promotions
06.2007 - 04.2010
Cashier Team Lead
McDonald’s
01.2001 - 2008
General Manager
Texas Churchs Chicken
2011 - Current
High School Diploma -
Little Rock Central High