Brittany Dickey
Gulfport,MS
Summary
Resourceful and detail-oriented customer service representative with 8 years of experience in various roles, including insurance, medical billing, and transportation. Proficient in medical terminology, HIPAA, and ICD-10. Possess strong computer skills and experience with EMR systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Producer
Concentrix-exce
12.2022 - Current
- Developed and maintained strong relationships with existing clients, providing exceptional customer service and addressing their insurance needs
- Analyzed client's current insurance coverage to identify gaps or areas for improvement, resulting in increased policy upgrades
- Collaborated with underwriters to negotiate favorable terms and conditions for clients' insurance policies
- Prepared accurate quotes and proposals for clients based on their specific insurance requirements
- Educated clients on different types of insurance products available to meet their individual needs and risk profiles
- Attended industry conferences, seminars, and networking events to stay updated on the latest trends in the insurance market
Fax Mail Scheduler
REMX Staffing Agency
09.2022 - Current
- Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time - this includes the following:
- Identification of all sites/providers affiliated with assigned sites within the scheduling system before calling the site
- Develop a positive rapport with site contacts and be customer service point of contact for site contacts
- Validation of demographic data for the medical provider's location
- Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies
- Confirmation of the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations
- Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates
- Maintain thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval
CSR - Customer Service Representative
Convergent
Atlanta, GA
05.2022 - Current
- Company Overview: Utility company
- I work for a utility company
- I help process payment sent up installment plans as well as refer customers to agencies and provide a break down of bill
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Utility company
Driver
Universal transportation
Wiggins, MS
06.2021 - 04.2023
- Drive clients to and from doctors appointments daily in many different areas in a van are car
Customer Service Representative
Alorica
, WAH
06.2021 - 02.2022
- For Alorica, I was placing medication orders for patients and taking payment information as well as shipping out the medication
- Managed customer accounts
- Resolved customer issues
- Booked appointments for clients
Call Center Representative
SaviLinx
04.2020 - 06.2021
- I helped clients file unemployment claims as well as new claims being filed helped with any questions are concerns about benefits
Sitter/Er Care Tech
Forrest General Hospital
11.2016 - 04.2019
- Hospital care
- Sitting with patients with fall risk, suicide precautions.
- Moving patients to room checking blood pressure etc
Education
Associate's degree - Medical Billing & Coding
Blue Cliff college
Louisiana01.2023
Skills
- Delivery driver experience
- Medical Billing
- HIPAA
- Triage
- Box truck
- Computer Operation
- ICD-10
- Medical Scheduling
- Insurance Verification
- Computer skills
- Patient Care
- Active Directory
- Customer Service
- EMR Systems
- Medical Terminology
- Help desk
- Medical Records
- Medical Coding
- Call Center
- Vital Signs
- Van driver
- Hospital experience
- Windows
- Desktop Support
- Microsoft Powerpoint
- Technical Support
- EMR systems
- CSR
- Microsoft Windows Server
- Medical records
- CPT Coding
- Medical Office Experience
- Hospital Experience
- Customer service
- Medical coding
- Licensed in 50 states
Certification
- Personal Lines License
- Property & Casualty License
Timeline
Insurance Producer
Concentrix-exce
12.2022 - Current
Fax Mail Scheduler
REMX Staffing Agency
09.2022 - Current
CSR - Customer Service Representative
Convergent
05.2022 - Current
Driver
Universal transportation
06.2021 - 04.2023
Customer Service Representative
Alorica
06.2021 - 02.2022
Call Center Representative
SaviLinx
04.2020 - 06.2021
Sitter/Er Care Tech
Forrest General Hospital
11.2016 - 04.2019
Associate's degree - Medical Billing & Coding
Blue Cliff college