Harold Jackson
Lynchburg,VA
Summary
To obtain a position in manufacturing or warehouse where my experience and skills will benefit my employer
Overview
17
17
years of professional experience
Work History
Life Insurance Agent
The National Alliance
10.2021 - Current
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Merchandise Processor 3/ PIE Driver
J Crew
11.2012 - 01.2023
- Picked up product from all production stations that needed to be reboxed, rebagged, or that had missing box orders
- Picked up express packages
- Tape up product and prepare for shipping
- Performed material handler duties using hand cart and forklift
- Sorted and folded clothing orders
- Processed clothing orders
- Worked special sales events in company warehouse
- Waited on customers in warehouse
- Worked overtime when needed
- Stacked pallets
- Used conveyor when needed
- Used a RF Scanner
- Unloaded trucks with pallet jack and put in the appropriate area
- Licensed PIE Driver
- Higher Picker, Low Picker, E-Jack, RC, Reach Truck
- Ability to lift 50lbs plus
- Worked a lot of overtime
- Helped wherever needed
- On the Regional Sales team(We would travel to other cities or states to set up sample sales to the public)
- Unloading and loading trucks
- Wrapping pallets
- Supervised and trained temporary employees.
- Enhanced merchandise processing efficiency by implementing streamlined sorting and organizing techniques.
- Improved warehouse organization for efficient merchandise retrieval, utilizing strategic placement and labeling methods.
- Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
- Assisted in training new hires on merchandise processing procedures, contributing to a cohesive and efficient team environment.
- Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
- Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events.
- Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.
- Evaluated daily productivity reports to identify areas for improvement in overall merchandise processing performance.
- Picked orders, packed boxes and prepared shipments.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Oversaw storeroom and receiving area for factory with up to 8 employees.
Delivery Driver
DoorDash
08.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Amazon Delivery Driver
Amazon DSP Delivery
05.2023 - 07.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns with dispatch.
- Provide a safe driving score every time I'm out on the road
- Be able to complete obstacle course
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Welder Helper
Ambeck
10.2012 - 11.2012
- Grind and round edges and corners on products that come off conveyor systems
- Polished products using special brushes
- Smoothed out welds on products to smooth finish
- Made sure the product was leveled and fitted correctly to customer specifications
- Lifted heavy metal that weighed over 100 pounds at times.
Cook
Hardees
05.2007 - 09.2011
- Cook
- Food prep
- Cashier
- Unloaded trucks
- Trained new employees
- Waited on customers
- Lead cook
- Some months of management training
- Dealt with counting money
- Bank runs
- Customer service.
Line leader
Kelly Services @Glad Manufacturing
07.2010 - 07.2012
- Line Leader/ Packaging Equipment Operator
- Made sure carton formers(machine) and glue pots(machine) were always filled
- Completed packaging checks every hour for quality control
- Made sure all the code dates and other numbers were the correct product that was on the line
- Assisted with line changeovers when going to new product
- Operated forklift as needed
- Stacked product onto pallets
- Operated pump up machine to complete customer orders
- Performed maintenance on production machines (Clear machine jams(glue, torn cartons, smashed cases etc..) for all machines on the line
- Cleaned all production machinery when line is down
- Repacked all product as needed
- Made sure all equipment is functional and ready for operation
- Before start of shift, checked everything in the safety guidelines manual to make sure you have all safety equipment on.
Skills
- Delivery driver experience
- Driving
- Communication skills
- Moving
- Heavy lifting
- Customer service
- Manufacturing experience - 10 years
- Able to work rotating shifts and week ends
- Quick learner
- Able to work with little or no supervision but also work well as part of a team
- Over 5 years as a delivery driver
- Over 6 years experience PIE driver
- Team player
Additional Information
- Computer skills
- Able to work well under pressure
- Able to operate forklift and pallet jack
- Skilled in the use of hand and power tools
- Able to lift 75 libs
- License PIE Driver
- Life Insurance Producer
Willing To Relocate
Maryland or Northern Va
Timeline
Delivery Driver
DoorDash
08.2023 - Current
Amazon Delivery Driver
Amazon DSP Delivery
05.2023 - 07.2023
Life Insurance Agent
The National Alliance
10.2021 - Current
Merchandise Processor 3/ PIE Driver
J Crew
11.2012 - 01.2023
Welder Helper
Ambeck
10.2012 - 11.2012
Line leader
Kelly Services @Glad Manufacturing
07.2010 - 07.2012
Cook
Hardees
05.2007 - 09.2011