Corinne Trotter
Petal,MS
Summary
Customer-oriented with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Globe Liberty National Division
Petal, MS
10.2023 - Current
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Educated clients on insurance policies and procedures.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
General Manager (GM)
Dollar General
Hattiesburg, MS
11.2019 - 02.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Delivery Driver/Customer Service Lead
Domino's Pizza
Columbia, MS
01.2015 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed transactions at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
Crew Leader
HES Management
Hattiesburg, MS
06.2021 - 11.2021
- Contributed to employee satisfaction by resolving workplace conflicts fairly and promptly, promoting a positive culture within the custodial department.
- Developed performance evaluations for staff members, providing constructive feedback and setting clear expectations for future growth within the organization.
- Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Adhered to all regulatory guidelines related to health, safety, and environmental compliance while supervising custodial activities.
- Prepared and submitted accident and injury reports.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Information Receptionist/Ambassador
G. V. (Sonny) Montgomery VA Medical Center
Jackson, MS
04.2020 - 04.2021
- A patient navigator who provides administrative support for veterans and employee's
- Coordinates wheelchair management for veterans who are in need
- Responsible for administrative functions and clerical support
- Review incoming correspondence and determines necessary action, routes and tracks tasking dueouts and follow-ups on requests
- Spend majority of time greeting Veterans at the facility's various entrances hallways and waiting areas
- Inquire about Veteran needs and offers assistance appropriately
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Maintained an organized front desk area by keeping it clean, presentable, and well-stocked with necessary materials.
- Managed sensitive information discreetly while adhering to confidentiality policies at all times.
- Provided exceptional service to clients over phone or email, addressing their concerns efficiently while demonstrating empathy when appropriate.
- Supported event planning initiatives by coordinating logistics such as room bookings or catering arrangements as required.
- Boosted company image by maintaining a professional demeanor with all clients and visitors, ensuring a positive first impression.
- Welcomed patients, guest, and visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Promoted good patient/guest relations and premier patient/guest satisfaction by demonstrating friendly demeanor and can-do attitude.
- Confirmed appointments, communicated with patients, and updated patient records.
Security Officer
Pendleton Security & Invstgtns
Jackson, MS
2020 - 2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Customer Service Representatives
General Dynamics
Hattiesburg, MS
09.2015 - 03.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Modified, updated and processed existing policies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
Warehouse Worker
Channel Control Merchants, LLC
Hattiesburg, MS
04.2016 - 04.2017
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Utilized computerized systems effectively for tracking inventory movements, updating stock levels, and generating relevant reports for management review.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Adjusted machines to increase productivity for runs.
Assistant Manager
Dollar General
Hattiesburg, MS
01.2005 - 01.2012
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
88MIC (Heavy Equipment Operator)
USARMY
Gulfport, MS
01.2006 - 01.2010
- Trained in the use of tear gas and explosives
- Employed, fired and recovered anti-personnel and anti-tank mines
- Operated and maintained communications equipment
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills
- Expert in tactical and technical guidance
- Prepared equipment for destruction
- Drafted military and nonmilitary correspondence
- Build foundation from ground up to occupy
- Transported goods or materials form one destination to another
Code Enforcement Officer
City of Hattiesburg
Hattiesburg, MS
01.2002 - 01.2006
- Report violations on hazardous conditions, safety and sanitation, and health issues
- Responds to complaints of rule violations and performs other enforcement duties as assigned
- Report violations and recommend corrective action when necessary
- Issues warnings and or citations as necessary to address rule issues or violations
- Respond to complaints of rule violations
Custodian
Associated Cleaning
Hattiesburg, MS
01.2000 - 01.2006
- Cleaning an office building and having it prepared for the clients the next business day
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Scrubbed, top-coated, buffed and varnished hard floors
- Inspected facility and grounds and picked up any trash
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
- Cleaned in and around the buildings, prioritizing safety at all times
Lead Security Officer/Bouncer
High Hat 2000 Night Club
Hattiesburg, MS
01.1998 - 01.2006
- Worked nightly to help keep order, and make sure everyone is safe and has a good time
- Monitored people by checking I.D.s and cover charge at the door, make sure nobody is acting aggressively or destructively, and protected property and equipment from damage
- Inspecting clients' identification to discern their legal capacity
- Reviewing mental fitness and outward appearances to gauge prospective clients' eligibility
- Receiving event-related tickets or cash payments prior to prospective clients' entry
- Furnishing clients with wrist stamps, bands, or ticket stubs to denote their rightful admission
- Steering clients to accessible amenities
- Maintaining orderliness and etiquette in all applicable vicinities
- Escorting rowdy clients off of premises
- Reporting pressing security-related matters to local authorities and owner of company
- Refined crowd management and problem-solving abilities
- Unrivaled observational and conflict management skills
- Capacity to be stern, as required
- Excellent verbal communication abilities
- Physically agile with impeccable reflexes
Heavy Equipment Operator
City of Hattiesburg
Hattiesburg, MS
01.1999 - 01.2002
- Operates various items of engineering and automotive equipment in construction and maintenance of ranges, move and/or transport heavy, bulky and oversized material and equipment
- Operates engineering equipment such as bulldozers (D-7Æs, D-8Æs, or other equivalent), front-end loaders, backhoes, motor graders to clear and grade areas, remove earth, slope banks, dig ditches and level road beds
- Responsible for operating a variety of off road haul trucks and other equipment utilized in mining which could include scalers, loaders, skid loaders, etc
- Perform daily inspection of vehicle and work area as assigned
- Observe visual and auditory signals during vehicle operation
- Perform routine inspection and preventive maintenance on assigned equipment; clean equipment
- Work well independently and as a part of a team with co-worker
Education
Associate of Science - Business Management Administration
Colorado Technical University Colorado Springs
Colorado Springs, CO2018
CDL -
Truck Driving Institute
Gulfport, MS2000
Certificate - Nursing Assistance
Pearl River Community College Hattiesburg
Hattiesburg, MS1999
Certificate - Child Development
University of Southern Mississippi Hattiesburg
Hattiesburg, MS1996
Skills
- Strong salesmanship
- Compliance knowledge
- Follow-up skills
- Social media proficiency
- Custodial Experience
- Heavy Equipment Operation
- Store Management Experience
- Buffing
- Guest Services
- Planograms
- Tractor-Trailer
- Backhoe Operation
- Box Truck
- Merchandising
- Commercial Cleaning
- Forklift
- Commercial Driving
- Loader Operation
- Freight Experience
- Mechanical Knowledge
- Flatbed
- Load & Unload
- Delivery Driver Experience
- Shipping & Receiving
- Pallet Jack
- Machining
- Tanker Experience
- Assembly
- Lawn Care
- Supervising Experience
- Customer service
- Retail Management
- Time Management
- Management
- Security
- Sales Management
- Sales
- Communication skills
- Computer skills
- Insurance Sales
- Negotiation
Certification
- Driver's License, June 2023, June 2031
- Insurance Producer License, Licensed in MS, Licensed in AL, Licensed in LA, Licensed in OH, Licensed in VA
Assessments
- Retail customer service, Proficient, April 2024, Responding to customer situations in a retail setting
- Sales skills, Proficient, June 2024, Influencing and negotiating with customers
- Management & leadership skills: Impact & influence, Proficient, June 2024, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work motivation, Proficient, July 2020, Level of motivation and discipline applied toward work
- Administrative assistant/receptionist, Proficient, June 2024, Using basic scheduling and organizational skills in an office setting
Military Service
Army, Iraq, E-5, 2005, 2010, 4201 Hewes Ave, Gulfport, MS, 39507, Trained in the use of tear gas and explosives. Employed, fired and recovered anti-personnel and anti-tank mines. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Expert in tactical and technical guidance. Prepared equipment for destruction. Drafted military and nonmilitary correspondence. Build foundation from ground up to occupy. Transported goods or materials form one destination to another.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Life Insurance Agent
Globe Liberty National Division
10.2023 - Current
Crew Leader
HES Management
06.2021 - 11.2021
Information Receptionist/Ambassador
G. V. (Sonny) Montgomery VA Medical Center
04.2020 - 04.2021
General Manager (GM)
Dollar General
11.2019 - 02.2024
Warehouse Worker
Channel Control Merchants, LLC
04.2016 - 04.2017
Customer Service Representatives
General Dynamics
09.2015 - 03.2019
Delivery Driver/Customer Service Lead
Domino's Pizza
01.2015 - 01.2023
88MIC (Heavy Equipment Operator)
USARMY
01.2006 - 01.2010
Assistant Manager
Dollar General
01.2005 - 01.2012
Code Enforcement Officer
City of Hattiesburg
01.2002 - 01.2006
Custodian
Associated Cleaning
01.2000 - 01.2006
Heavy Equipment Operator
City of Hattiesburg
01.1999 - 01.2002
Lead Security Officer/Bouncer
High Hat 2000 Night Club
01.1998 - 01.2006
Security Officer
Pendleton Security & Invstgtns
2020 - 2020
Associate of Science - Business Management Administration
Colorado Technical University Colorado Springs
CDL -
Truck Driving Institute
Certificate - Nursing Assistance
Pearl River Community College Hattiesburg
Certificate - Child Development
University of Southern Mississippi Hattiesburg