Brittany Drollinger
Wisconsin Rapids,WI
Summary
- Knowledgeable individual trained in customer service for more than 15 years and offering diligent leadership, planning and organizational skills. Dedicated to maximizing excellent communication skills and promotional strategies while ensuring the customer is always happy.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Connexus Credit Union
10.2022 - 05.2024
- Accurately process withdrawals, deposits and payments while maintaining a balanced cash drawer.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Help a large volume of members every day with positive attitude and focus on member satisfaction.
- Educate and engage members with new products and services.
General Manager
Double Down Pub
12.2019 - 10.2022
- Daily recounting functions.
- Ordering and controlling inventory.
- Update POS system as necessary.
- Market and promote special events.
- Recruit, train and manage employees.
- Ensure bar safety and cleanliness.
Bartender/Server
Wild Horse Saloon
12.2012 - 12.2019
- Worked with diverse personalities in both staff and patrons.
- Talked easily with patrons to build rapport and earn repeat business.
- Accurately processed daily transactions.
- Maintain a fun and safe atmosphere for patrons.
Teller
U.S. Bank
10.2014 - 08.2016
- Accurately process withdrawals, deposits and payments while maintaining a balanced cash drawer.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Help a large volume of members every day with positive attitude and focus on member satisfaction.
- Educate and engage members with new products and services.
Education
Certificate - Travel And Tourism Professional
The Travel Academy
Eagan, MN11.2012
Diploma - Cosmetology & Barbering
Mid-State Technical College
Wisconisn Rapids, WI05.2012
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI06.2011
Skills
- Verbal communications
- Interpersonal skills
- Efficiency
- Fast learner
- Positive attitude
- Consistency
Timeline
Member Service Representative
Connexus Credit Union
10.2022 - 05.2024
General Manager
Double Down Pub
12.2019 - 10.2022
Teller
U.S. Bank
10.2014 - 08.2016
Bartender/Server
Wild Horse Saloon
12.2012 - 12.2019
Certificate - Travel And Tourism Professional
The Travel Academy
Diploma - Cosmetology & Barbering
Mid-State Technical College
High School Diploma -
Lincoln High School
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