Brittany Duke
Roanoke
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, managing patient records and knowledge in General Surgery. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Wellstar Heath System
LaGrange, GA
12.2025 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported healthcare providers during examinations, enhancing patient experience and care quality.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Administered medications and vaccinations under supervision, adhering to safety protocols and standards.
- Conducted routine laboratory tests, ensuring timely results for effective patient diagnosis.
- Maintained inventory of medical supplies, contributing to efficient resource management within the clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Tanner Heath
Carrollton, GA
12.2023 - 11.2025
- Educated patients on treatment plans and preventive measures, fostering better health outcomes.
- Collaborated with interdisciplinary teams to streamline communication and improve overall patient care delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported healthcare providers during examinations, enhancing patient experience and care quality.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Administered medications and vaccinations under supervision, adhering to safety protocols and standards.
- Conducted routine laboratory tests, ensuring timely results for effective patient diagnosis.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Worked for 6 general surgeons and 4 mid level providers in a fast paced general surgery office.
- Scheduled surgeries using electronic health record systems to optimize patient flow.
- Communicated surgery details to patients, enhancing understanding of pre-operative instructions.
- Assisted in maintaining up-to-date surgical calendars for multiple surgeons and specialties.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Medical Assistant
Georgia Renal and Hypertension
Newnan, GA
02.2018 - 04.2021
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Conducted routine vital sign assessments to support clinical staff in patient evaluations.
- Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
- Educated patients on medication usage and treatment plans to enhance adherence and understanding.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Hypertension and Kidney Care
Newnan, GA
10.2017 - 02.2018
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations during patient interactions and document handling.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined administrative processes, reducing wait times for patient intake and discharge procedures.
- Coordinated insurance verification and billing processes to minimize claim denials.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Ordered prescription refills on behalf of existing office patients.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
Medical Assistant
Urology Associates
Douglasville, GA
08.2012 - 04.2014
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Utilized electronic health record systems for accurate patient data management and retrieval.
- Processed insurance claims and verified patient coverage to ensure seamless billing operations.
- Coordinated patient follow-ups and reminders, contributing to improved attendance rates for appointments.
- Oversaw front desk operations, ensuring compliance with healthcare regulations and policies for patient confidentiality.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Optimized appointment scheduling to maximize doctor availability.
Sales Associate
Savvi Formalwear
Douglasville, GA
01.2008 - 08.2012
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring stock accuracy and availability for customers.
- Trained new team members on sales techniques and store policies to improve performance.
- Implemented promotional displays, increasing product visibility and driving sales growth.
- Resolved customer inquiries and complaints effectively to maintain satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Robert S. Alexander High School
Douglasville, GA05-2010
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Verbal and written communication
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Sample collection procedures
- HIPAA protocols
- Insurance confirmation
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Reliable team player
- Phlebotomy
- Data entry
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Appointment setting
- Equipment sterilization
- Sterile technique
- Medical office administration
- OB/GYN procedures
- Chronic disease management
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Wellstar Heath System
12.2025 - Current
Certified Medical Assistant
Tanner Heath
12.2023 - 11.2025
Medical Assistant
Georgia Renal and Hypertension
02.2018 - 04.2021
Medical Assistant
Hypertension and Kidney Care
10.2017 - 02.2018
Medical Assistant
Urology Associates
08.2012 - 04.2014
Sales Associate
Savvi Formalwear
01.2008 - 08.2012
High School Diploma -
Robert S. Alexander High School
BLS- Basic Life Support
Certified in Basic life support.