BRITTANY DURHAM
Albany,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pearl Interactive Network
01.2024 - Current
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Identify and escalate complex issues to senior customer service representatives or managers
- Participate in training and development programs to improve customer service skills
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
Customer Service Representative
ShyftOff
08.2021 - Current
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved.
Billing Specialist
Ensemble Health Partners
02.2023 - 01.2024
- Preparing bills and invoices, and documenting amounts due for medical procedures and services
- Collecting and reviewing referrals and pre-authorizations
- Monitoring and recording late payments
- Ensuring the patient's medical information is accurate and up to date
- Preparing and submitting billing data and medical claims to insurance companies.
Delivery Driver/Customer Service
Amazon Flex
06.2019 - 03.2022
- Assisted clients with pickup, drop-off, and transport of packages
- Capable and experienced with dry van operation
- Delivered products in a timely and courteous manner
- Obtained package signatures
- Loaded packages.
Data Entry Clerk
ROI Solutions, Inc.
02.2019 - 01.2021
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
Certified Nursing Assistant
CareMaster Medical Services, Inc.
06.2017 - 05.2019
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies.
Education
High school - General Studies
AD Harris High School
Panama City, FL05.2004
Skills
- Customer service
- Technical support
- Help desk
- Cash handling
- IOS
- Sales
- Recruiting
- Human resources
- Salesforce
- Pallet jack
- Warehouse experience
- Computer skills
- Supervising experience
- Delivery driver experience
- Communication skills
- Microsoft Excel
- Mac OS
- Customer support
- Zendesk
- Search engines
Certification
Driver's License, 01/01/25
Additional Information
Customer Service (10+ years), Cash Handling (7 years), Management (6 years), Warehouse (7 years)
Personal Information
Title: Customer Service Rep
Timeline
Customer Service Representative
Pearl Interactive Network
01.2024 - Current
Billing Specialist
Ensemble Health Partners
02.2023 - 01.2024
Customer Service Representative
ShyftOff
08.2021 - Current
Delivery Driver/Customer Service
Amazon Flex
06.2019 - 03.2022
Data Entry Clerk
ROI Solutions, Inc.
02.2019 - 01.2021
Certified Nursing Assistant
CareMaster Medical Services, Inc.
06.2017 - 05.2019
High school - General Studies
AD Harris High School
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