Brittany Ecker
Clearwater,FL
Summary
Pragmatic Insurance Verification Specialist touting 3 years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
13
13
years of professional experience
Work History
Benefit Verification Specialist
St. Michael's Eye & Laser Institute
07.2021 - Current
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Enhanced workflow efficiency by implementing streamlined benefit verification process for team.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
- Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verification for various plans.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Supported revenue cycle through diligent follow-ups on pending claims and unresolved issues.
- Ensured compliance with HIPAA regulations during all aspects of benefit verification process, protecting patient privacy.
- Facilitated smooth transitions for patients between care providers by coordinating authorizations for outpatient services.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics related to benefit verification accuracy and turnaround time.
- Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into system.
- Assisted with staff training on new software systems and procedures, team environment focused on quality assurance.
- Streamlined pre-service financial clearance processes, expediting access to care for patients in need of urgent medical intervention.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verification and authorizations.
- Served as subject matter expert for peers and supervisory staff, providing guidance on best practices in benefit verification processes.
Server
Rumba Island Bar & Grill
07.2015 - Current
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerance.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Performed walked through during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Processed customers' payments and provided receipts.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Server/Bartender
Surfside Tap House & Grill
10.2014 - 06.2015
- Operated 5 Point Of Service terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Assistant Office Manager
KMR Concrete, Inc.
08.2011 - 06.2012
- Monitored office inventory to maintain adequate supply levels and order products.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
Education
Medical And Dental Administrative Assistant Diploma - Medical And Dental Administration
Everest University
Lakeland, FL05.2011
High School Diploma -
West Area Adult/Community School
Lakeland, FL05.2004
Skills
- Appointment scheduling
- Multi-line phone systems
- Organization and efficiency
- Insurance Verification
- HIPAA Compliance
- Benefits Explanation
- FMLA comprehension
- Decision-Making
- Professional Demeanor
- Coordination and Scheduling
- Medical Billing
- Understanding of medical terms
- Prior authorization processing
- Patient Rapport
- Proficient in Advanced MD
- Proficient in Nextech Practice Plus
- Documentation and Correspondence
- Insurance Coverage Verification
- Skilled in Microsoft Word, Excel
Additional Information
I am a very dedicated and loyal employee. I tend to thrive under fast paced environments and am a team player. I enjoy working with others and giving said team the support and education they may need during a stressful situation. I tend to connect with the patients on a more personal level to show them the respect and care that they expect to receive while under the care of my providers.
I have experience in not only health insurance verification, but also in obtaining authorizations for testing, procedures and out patient surgeries. I have extensive knowledge in Advanced MD, Nextech Practice Plus, and navigating Availity and all other provider portals to ensure eligibility and claims status. I also have experience in obtaining all medical records for doctor to doctor care, including insurance audits, Medicare Risk Adjustments & subpoenas.
Timeline
Benefit Verification Specialist
St. Michael's Eye & Laser Institute
07.2021 - Current
Server
Rumba Island Bar & Grill
07.2015 - Current
Server/Bartender
Surfside Tap House & Grill
10.2014 - 06.2015
Assistant Office Manager
KMR Concrete, Inc.
08.2011 - 06.2012
Medical And Dental Administrative Assistant Diploma - Medical And Dental Administration
Everest University
High School Diploma -
West Area Adult/Community School
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