Brittany Lara
Summary
Determined team member that is adaptive and effective in working under stressful high paced environment. With multitasking, time oriented skills with accuracy in quality. Experienced in both physical in mental labor.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/ Billing
St. Michaels Eye & Laser Institute
2022.04 - 2023.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected copays, deductibles, and any balance.
- Verified insurance and balance due at time of service
- Gathered authorization and or referrals required for appointment
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
Dishwasher/ Food Prep
Daydreamers Cafe & Grill
2017.04 - 2023.08
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Basic cooking duties in preparation for day of or following day to boost productivity.
Machine Operator
Partners Personnel With Hit Promotions
2021.08 - 2022.04
- Operated machining equipment safely with team of operators.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loading and unloading machine for logo printing in the manner of the order
- Color corrected paint to match order.
- Packaging and loading merchandise once printing is complete
Guest Experience Team Member
Fairgrounds St. Pete
2021.07 - 2022.02
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Cashier associate at the gift shop, processing and handling cash and card payments
- Guided guests on a hunt to find clues within the artwork
- Maintenance of the art exhibits
Stocker
Walmart
2020.06 - 2021.06
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Usage of a pallet jack to load and unload daily trucks
- Processing clothes and accessories for stocking
Dishwasher/ Busser
IHOP
2019.09 - 2019.11
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Cleaning and sanitizing tables,
- Rapid table cleaning in between guests
Education
Associate of Science - Nursing
St. Petersburg College
Clearwater, FL12.2026
High School Diploma -
East Lake High School
Tarpon Springs, FL05.2020
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL05.2020
Skills
- Administrative Support
- Front Office Management
- Cash Handling
- Guest Relations
- Inventory Control
- Proficient in AdvanceMD, Availity and MDI
- Telephone Etiquette
- Adaptability
- Merchandise Rotation
- Time management
Affiliations
President of the Multicultural Club
April 2019 - June 2020
St. Petersburg College
Timeline
Front Desk Receptionist/ Billing
St. Michaels Eye & Laser Institute
2022.04 - 2023.12
Machine Operator
Partners Personnel With Hit Promotions
2021.08 - 2022.04
Guest Experience Team Member
Fairgrounds St. Pete
2021.07 - 2022.02
Stocker
Walmart
2020.06 - 2021.06
Dishwasher/ Busser
IHOP
2019.09 - 2019.11
Dishwasher/ Food Prep
Daydreamers Cafe & Grill
2017.04 - 2023.08
Associate of Science - Nursing
St. Petersburg College
High School Diploma -
East Lake High School
Associate of Arts - General Studies
St. Petersburg College
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