Brittany Egnew
Wahiawa,VA
Summary
Seasoned Restaurant Manager with an impressive 17+ years of experience in the hospitality sector, adept at team leadership, enhancing operational efficiency, and delivering superior customer service. Demonstrates a proven track record of elevating restaurant performance through innovative marketing strategies, cost-saving measures, and comprehensive staff training programs. Proficient in key areas such as inventory management, food safety compliance, and financial administration. Committed to upholding high standards of food quality, cleanliness, and safety to ensure an exceptional dining experience for guests.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
19
19
years of professional experience
Work History
Crew Scheduler
Hawaiian Airlines
Honolulu, HI
05.2024 - Current
- Coordinated crew scheduling to optimize operational efficiency and adhere to regulatory compliance.
- Managed daily crew assignments using advanced scheduling software to ensure timely departures.
- Analyzed crew availability and qualifications, facilitating effective resource allocation and minimizing disruptions.
- Developed training materials for new schedulers, enhancing team onboarding and knowledge retention.
- Collaborated with flight operations to resolve scheduling conflicts and improve communication across teams.
Cargo Agent
Hawaiian Airlines
Honolulu, HI
05.2022 - 05.2024
- Entered shipping information into computer system and estimated freight rates
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Referenced invoices to certify shipment accuracy.
- Ensure compliance with all TSA regulations and guidelines in the handling of cargo
- Coordinate and track the movement of cargo from origin to destination
- Ensure timely and accurate documentation of all cargo shipments, including bills of lading, delivery receipts, and other necessary paperwork.
- Communicate effectively with customers and provide excellent customer service throughout the cargo handling process
- Maintain a clean and organized work area to ensure safe and efficient cargo handling
- Collaborate with the operations team to streamline cargo handling processes and improve efficiency
- Ensure proper handling and storage of hazardous materials in accordance with government regulations
- Operated cargo handling equipment to ensure safe loading and unloading of freight.
- Coordinated logistics for timely delivery of cargo, optimizing scheduling processes.
Restaurant Manager
Eggs 'n Things Ala Moana
Honolulu, HI
02.2018 - 05.2022
- Managed daily operations of 20 or more employees at Eggs 'n Things Ala Moana
- Completed daily sales reports and deposits
- Created a training manual for the front of house staff
- Trained in front and back of house operations
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty, including training and coaching staff on effective communication and problem-solving skills.
- Develop and implement strategies to increase customer satisfaction and loyalty
- Implement cost-saving measures in daily operations to increase profitability
- Manage inventory and ensure adequate stock levels
- Ensure compliance with health and safety regulations and maintain a clean and sanitary environment
- Optimize staffing levels and schedules to ensure efficient operation and minimize labor costs
- Develop and implement marketing and promotional strategies to attract new customers and increase sales
Restaurant/Snack Shop Supervisor
Ewa Beach Golf Club
02.2017 - 07.2018
- Carefully interviewed, selected, trained and supervised staff
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Assisted in maintaining preparation and service areas in a sanitary condition
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Coordinate with the golf club management to ensure that the restaurant/snack shop operations align with the overall goals and objectives of the golf club.
- Implement a training program for new employees to ensure consistent and high-quality service
- Implement and oversee quality control measures to ensure that food and beverage products meet industry standards and customer expectations.
- Develop and implement a customer loyalty program to encourage repeat business and increase customer retention.
- Collaborate with the golf club management and executive chef to develop and update menu items that align with current culinary trends and customer preferences.
- Collaborate with the golf club management to develop and implement promotional strategies to increase sales and attract new customers
- Monitor and optimize food and beverage inventory to minimize waste and maximize profitability.
Restaurant General Manager
Big City Diner
Kailua, HI
09.2016 - 03.2017
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Food safety and planning
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality of food preparation and service
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Estimate food and beverage costs
- Supervise portion control and quantities of preparation to minimize waste
- Ensure that proper security procedures are in place to protect employees, guests and company assets
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Completes accident reports promptly in the event that a guest or employee is injured
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Investigate and resolve complaints concerning food quality and service.
- Implement and enforce customer service procedures to ensure high levels of customer satisfaction
- Implement effective training programs to develop and enhance the skills of the restaurant staff
- Develop and implement staff training programs to improve performance and increase employee satisfaction
- Develop and execute marketing strategies to drive customer traffic and increase sales
- Develop and implement a comprehensive inventory management system to track and control food and beverage costs
- Develop and implement a performance evaluation system to assess the effectiveness and efficiency of restaurant staff
- Develop and implement cost-saving initiatives to minimize expenses and increase profitability
Restaurant Manager
Big City Diner
Kailua, HI
01.2015 - 09.2016
- Oversee the efficient function and productivity of the restaurant
- Manage employees to ensure every customer gets greeted and treated with the very best service, food and experience possible
- Responsible for inventory counts, usage reports, balance cash drawers
- Strong leadership skills with ability to multi-task
- Maintain proper inventories, usage reports, balance cash drawers, and ensure compliance with proper cash control procedures
- Assists Kitchen Manager with food cost, safety, and proper food handling
- Ability to work on-line, holding a position during high peak situations
- Ability to develop and cross train employees.
- Implement innovative strategies to improve customer satisfaction and loyalty
- Identify and implement cost-saving measures to improve the restaurant's profitability
- Develop and implement training programs to enhance employee skills and knowledge
- Develop and implement a comprehensive employee training program to ensure high-quality service and consistent customer satisfaction.
- Create and maintain a positive work environment for employees
- Streamline restaurant operations by identifying and implementing process improvements
- Ensure compliance with local health and safety regulations
Server/Banquet Server
Ewa Beach Golf Club
03.2015 - 12.2015
- Skillfully anticipate and address guests' service needs
- Consistently adhere to quality expectations and standards
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about food options and made recommendations when requested
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Helped set up banquets for diverse community and fund raising events
- Ensured all guest equipment was assembled and arranged correctly
- Delivered courses and refilled drinks promptly.
- Assist in coordinating and managing banquet events, including setting up and tearing down event spaces, managing event timelines, and ensuring that all guest equipment and amenities are in place.
- Collaborate with the kitchen staff to ensure timely and accurate delivery of food and beverage orders
- Collaborate with the kitchen staff to ensure timely and accurate delivery of food orders to guests.
- Provide exceptional customer service to enhance the overall dining experience for guests
Assistant Manager
Zippy's Restaurants
- Clearly understands and is aligned with the Mission, Vision and Core Values of the Company.
- Practices behaviors that will bring Mission Statement to fruition.
- Supports and assists with the implementation of goals and priorities for the store, which are aligned with the goals and objectives of the Company and the store.
- Continuously looks for ways to achieve, maintain and improve good service to customers, food handling that ensures a quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.
- Creates and implements action cycles to achieve store results; uses numerical or other tangible feedback to correct areas are found to be deficient.
- Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.
- Coaches and trains employees; provides employees with opportunities for gaining experience and skill.
- In support of this process, ensures good initial training; maintains cross-training programs; prepares for and conducts performance evaluations to provide useful feedback to employees; motivates and counsels employees to support them in achieving their fullest potential.
- Makes good decisions to the fullest extent of his or her responsibility in running the store.
- Works collaboratively with people from all levels and departments within the organization.
Working Supervisor
Zippy's Restaurants
Honolulu, Waimalu
05.2013
- Ability to supervise employees in a way that ensures a smooth workflow and customer service.
- Ability to support employees on the line in each department.
- Ensuring quality is met in all areas; customer, product, and service.
- Training new and existing staff with cash handling, customer service, food handling and safety and sanitation.
- Ability to perform opening and closing duties.
- Communicate daily with the store manager on operational, performance or morale concerns.
- Ability to perform designated duties assigned by the management team.
Wait Help Trainer/Shift Leader
Zippy's Restaurants
Honolulu, HI
05.2007 - 05.2013
- Training of new and current employees with cash handling procedures, quality customer service and teamwork.
- Training proper procedures of Hosting, Expediting and Serving.
- Providing trainees with support, ensuring quality customer service and personal success.
- Training proper clean store policies; knowledge on safety and sanitation guidelines.
- Assisting in the development and implementation of new training programs to improve overall employee performance and customer satisfaction.
- Managing inventory levels and ordering supplies to ensure operational efficiency and minimize waste.
- Monitoring staff performance and providing feedback to improve wait staff efficiency and customer satisfaction.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI01-2007
Culinary Arts with a specialization in Pastry Arts
Kapiolani Community College
Honolulu, HISkills
- Inventory Control
- Time Management
- Supply Chain Management
- Problem Solving
- Communication Skills
- Customer Satisfaction
- Operational Efficiency
- Conflict Resolution
- Customer Engagement
- Team Building
- Customer Service
Timeline
Crew Scheduler
Hawaiian Airlines
05.2024 - Current
Cargo Agent
Hawaiian Airlines
05.2022 - 05.2024
Restaurant Manager
Eggs 'n Things Ala Moana
02.2018 - 05.2022
Restaurant/Snack Shop Supervisor
Ewa Beach Golf Club
02.2017 - 07.2018
Restaurant General Manager
Big City Diner
09.2016 - 03.2017
Server/Banquet Server
Ewa Beach Golf Club
03.2015 - 12.2015
Restaurant Manager
Big City Diner
01.2015 - 09.2016
Working Supervisor
Zippy's Restaurants
05.2013
Wait Help Trainer/Shift Leader
Zippy's Restaurants
05.2007 - 05.2013
Assistant Manager
Zippy's Restaurants
Culinary Arts with a specialization in Pastry Arts
Kapiolani Community College
High School Diploma -
Leilehua High School