Brittany Elfers
Batavia
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Great Wolf Lodge Resort
Mason
09.2019 - Current
- Opera
- Medallia
- Training
- Scheduling
- Supervision of baseline employees, making sure to meet brand standards and cleanliness of hotel guest rooms and public spaces.
- Removal of stains on carpets and other spaces
- Supervision of laundry staff and equipment.
- Guest experience
- Communicated with maintenance team on damages to repair.
- Reviewed employee performance and devised improvement plan to achieve goals.
STNA
Laurels of Blanchester
Blanchester
03.2012 - 06.2016
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reported any changes in the patient's condition to the nurse on duty.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Demonstrated respect for patient rights and privacy while providing care services.
Skills
- Cleaning techniques
- Quality control
- Staff scheduling
- Employee training
- Stain removal
- Team supervision
- Time management
- Effective communication
- Problem solving
- Quality assurance
- Room inspection
- Housekeeping
- Chemical handling
- Payroll
- Customer service-focused
- Laundry operations
- Task assignment
Timeline
Housekeeping Supervisor
Great Wolf Lodge Resort
09.2019 - Current
STNA
Laurels of Blanchester
03.2012 - 06.2016