Cophea Rust
Elgin,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Bartender
Twin Oaks Bowling Alley-Fort Sill
04.2024 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
Sales Floor Team Leader/ Accounts Receivable Admin
Got You Covered
07.2018 - 03.2023
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Caregiver
Family
06.2017 - 09.2019
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Worked with children to develop good cognitive, physical and language skills.
- Liaised with parents and guardians to discuss child progress.
- Instructed children in crafts, homework and other activities to promote gross and fine motor skills.
Head Hostess
On The Border
07.2016 - 07.2018
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used cash registers and credit card machines to cash out customers.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX2016
Skills
- Excellent Communication
- Account management
- Staff education and training
- Safety processes and procedures
- Client Service
- POS systems expert
- Sales strategy
- Workflow planning
- Teamwork and Collaboration
- Money handling
- Self-Motivated
- Organization and Time Management
Timeline
Bartender
Twin Oaks Bowling Alley-Fort Sill
04.2024 - Current
Sales Floor Team Leader/ Accounts Receivable Admin
Got You Covered
07.2018 - 03.2023
Caregiver
Family
06.2017 - 09.2019
Head Hostess
On The Border
07.2016 - 07.2018
High School Diploma -
Lake Worth High School
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