Zoe Stephenson
Summerville,SC
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
Work History
Bartender
Duvall Financial & Marketing Services
Charleston, South Carolina
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Completed regular bar inventories and daily requisition sheets.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Surgical Technician
Charleston Animal Society
Charleston, SC
07.2022 - 05.2024
- Making sure all animals and humans feel comfortable and safe in the environment.
- Operated machines such as suction devices, cautery devices, power drills.
- Ensured that all specimens were collected properly according to hospital protocol.
- Securing the animal on prep table.
- Connect the animal to the oxygen tank and monitor heart rate and oxygen levels.
- Performed patient care duties such as taking vital signs, positioning patients, and preparing them for surgery.
- Kept track of expiration dates on sterile items used in surgeries.
- Followed established guidelines for use of protective clothing while performing tasks within the operating room setting.
- Shaved and sterilized the area of the animal that the vet would do surgery on.
- Keep the prep table sterile and clean before and after each animal.
- Monitored patient's condition during surgery.
- Participated in continuing education courses related to surgical technology practices.
- Assisted in post-operative wound care including changing dressings, cleaning incision sites, and administering antibiotics when needed.
- Maintained accurate records of all surgical instrument counts before and after each procedure.
- Maintained a clean, organized work environment throughout the day.
- Disposed of contaminated materials following standard infection control policies.
- Assisted in prepping and draping of surgical sites.
- Sterilized equipment before and after each procedure according.
- Analyzed the animals chart data and identification to verify accurate information.
- Held instruments and quickly handed to surgeon during procedures.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
- Handled the animal with care while being examined.
- Talking to owners about their pets before and after the surgery is done.
- Explaining the owners about after surgery care.
- Getting the correct information from owners. before taking animal back for surgery.
- Certified in radiographs
- Certified in fear free
- Studied dog behavior while working at CAS
- Cleaning up poop, pee, vomit and blood.
- Handling the animals throughout the day.
- Changing and cleaning cages.
- Bandages up animals that need it
- Taking blood samples and giving IV, IP, and subq fluids to animals.
- Put catheters in animals when awake or asleep.
- Learned dog behavior to better handled the dogs and understand when it’s not safe.
- I focused on the more difficult behavior dogs since I worked with the behavioral team at CAS
- Talked professionally to the vets.
- Kept records and wrote in the records about the animals before, during and after surgery
Barn Hand
Hunters bay stables
Summerville, South Carolina
07.2023 - 04.2024
- Monitored feed supply levels to ensure adequate nutrition for the horses
- Loaded and unloaded hay bales from barn.
- Assisted in the grooming of horses, including brushing manes and tails, cleaning hooves and providing baths.
- Provided daily care for horses including feeding, watering, exercising and turnout time.
- Checked horses for health issues such as lameness or skin conditions.
- Cleaned stalls of manure and bedding material; replenished with fresh straw as needed.
- Performed general maintenance around the barn such as painting fences and raking arenas.
- Organized hay storage areas, ensuring proper ventilation and safety standards were met.
- Handled, walked, and brushed horses.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Raked bedding to scoop manure and cleaned horses stalls.
Warehouse Worker
Propac
Charleston, SC
04.2020 - 05.2022
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed and labeled kits into boxes
- Worked with others to make sure all kits were packed correctly.
- Used pallet jacks
Server
California Dreaming Restaurant and Bar
Charleston, SC
05.2020 - 07.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stocked service areas with supplies during slow periods.
Dog Daycare Attendant
Barker Lounge
Charleston, SC
- Monitored dog interactions to ensure safety of both animals and humans.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Maintained professional working relationships with co-workers by communicating effectively.
- Attended seminars related to canine health and behavior topics in order to stay up-to-date on industry trends.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Responded quickly to emergency situations involving injured or ill animals.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from dogs.
- Created an enjoyable atmosphere for all guests through positive reinforcement techniques.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
- Developed strong relationships with clients through excellent customer service skills.
- Facilitated socialization exercises to improve dog interactions and reduce anxiety.
- Administered meals and medications according to owner instructions and schedule.
- Monitored dogs for signs of illness or distress and reported concerns to management promptly.
- Supervised playtime to ensure a safe and fun environment for all dogs.
- Resolved behavioral issues among dogs through appropriate interventions.
- Developed personalized care plans for dogs with special needs or requests from owners.
- Communicated effectively with dog owners about their pet's day and any notable incidents.
- Assisted in the training of new staff to ensure quality care and service.
- Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
- Responded to emergency situations according to protocol to ensure animal welfare.
- Cared for pets during owners' absences.
- Managed check-in and check-out processes, ensuring accurate record-keeping.
- Managed employees in the back for proper handling and safety of the dogs
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SC05-2018
Skills
- Food Service
- Food Running
- Beverage Preparation
- Food Preparation
- Payment Processing
- Suggestive Selling
- Health codes compliance
- Organizational ability
- Anticipating guest needs
- Performance Improvement
- Order Management
- Maintaining a clean bar
- Marketing and sales experience
- Staff Management
- Outstanding customer service
- Point of sale systems
- Identification verification
- Courteous
- Service-oriented mindset
- Professional Appearance
- Excellent judgment
- Responsible Alcohol Service
- Cash Register Operation
- Complex Problem-Solving
- Bar service preparation
- Handling Difficult Customers
- Able to stand 10 hours
- Engaging personality
- Cash and credit transactions
- Team training and development
- Inventory
- Strong multitasking
- Patience and Tolerance
- Team player attitude
- Cleanliness and hygiene
- Ordering Supplies
- Staff Training
- Food and Beverage Service
- Decision-Making
- Problem-solving aptitude
- Responsible Serving
- Excellent Communication
- Good Conversationalist
- Medication Administration
- Stress management techniques
- Wound Dressing
- Critical thinking abilities
- Surgical Instrument Knowledge
- Sterile Technique Proficiency
- Surgical Equipment Handling
- Time Management
- Team building
- Interpersonal Skills
- Reliability
- Emergency Response
- Attention to Detail
- Written Communication
- Warehouse Operations
- Safety Training
- Pallet Jacks
- Able to lift and carry ~100 lbs
- Heavy Lifting
- Self-Motivated and Disciplined
- Warehouse equipment maintenance
Timeline
Barn Hand
Hunters bay stables
07.2023 - 04.2024
Bartender
Duvall Financial & Marketing Services
03.2023 - Current
Surgical Technician
Charleston Animal Society
07.2022 - 05.2024
Server
California Dreaming Restaurant and Bar
05.2020 - 07.2021
Warehouse Worker
Propac
04.2020 - 05.2022
Dog Daycare Attendant
Barker Lounge
High School Diploma -
Fort Dorchester High School