Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Elliott

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Kettering Health
04.2014 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Health Information Management

Sinclair Community College
Dayton, OH
05.2026

Certification - Medical Coding And Billing

Ashworth College
Norcross, GA
12.2024

High School Diploma -

Stebbins High School
Dayton, OH
05.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Complaint Handling
  • Payment Processing
  • Product Knowledge
  • Documentation
  • Computer Proficiency
  • Call Center Operations

Timeline

Customer Service Representative

Kettering Health
04.2014 - 03.2024

No Degree - Health Information Management

Sinclair Community College

Certification - Medical Coding And Billing

Ashworth College

High School Diploma -

Stebbins High School
Brittany Elliott