Brittany Ellis
West Palm Beach
Summary
Phlebotomist technician with 4 years of experience in patient-focused services with comprehensive experience in high-volume output labs handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Overview
11
11
years of professional experience
Work History
Phlebotomist
CSL Plasma
West Palm Beach
06.2022 - Current
- Develop and implement training programs for new phlebotomists to ensure proper venipuncture techniques and adherence to safety protocols
- Maintained inventory and ordered necessary supplies to ensure a continuous workflow
- Ensure compliance with all relevant laws, regulations, and company policies regarding the collection and handling of plasma
- Conduct regular quality control checks to ensure accurate and reliable test results
- Ensure the proper disposal of biohazardous waste according to federal and state regulations
- Assist in the development and maintenance of a positive and professional relationship with donors to encourage repeat donations and referrals
- Ensure the safety and well-being of donors throughout the plasma collection process, including monitoring vital signs and addressing any adverse reactions
- Provided assistance to clinical staff during patient visits.
- Followed all safety protocols when handling hazardous materials.
- Performed venipuncture and other blood collection procedures according to established standards.
- interacting with patients.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Responded quickly and effectively to emergency situations.
Reception Tech
Csl Plasma
West Palm Beach
01.2022 - 01.2023
- Register applicants and donors, ensuring data accuracy and safety compliance
- Streamlined check-in, reducing wait times and improving donor satisfaction
- Managed calls and directed inquiries efficiently, enhancing communication
- Monitored donor reactions, ensuring a safe and responsive environment
- Processed documentation, verified medical histories, maintaining healthcare compliance
Front Desk Agent
Hampton Inn And Hampton Inn & Suites
West Palm Beach
12.2019 - 01.2022
- Deliver outstanding guest service, ensuring a seamless hotel experience
- Managed check-in/out efficiently, enhancing guest satisfaction
- Resolved guest issues promptly, maintaining high service standards
- Facilitated special requests, improving guest experiences
- Coordinated with housekeeping, ensuring room readiness
Cashier/Customer Service
Pollo Tropical
Royal Palm Beach
02.2017 - 01.2019
- Managed cash drawer accuracy, resolving discrepancies promptly
- Enhanced dining experience by guiding menu choices
- Ensured customer satisfaction, fostering loyalty
- Increased sales through effective upselling of specials
- Addressed customer issues, escalating when necessary
Call Center Representative
State Farm
West Palm Beach
12.2013 - 01.2016
- Handled high-volume calls, resolved customer issues, enhanced satisfaction, improved team efficiency
- Managed high-volume customer inquiries at State Farm, resolving complex insurance claims while maintaining service excellence and reducing response times
- Guided clients through insurance processes, providing empathetic support and clear explanations to enhance customer satisfaction
- Analyzed customer needs to recommend tailored insurance solutions, maintaining detailed documentation and ensuring compliance standards
- Partnered with cross-functional teams to streamline call center operations, improving first-call resolution rates and customer experience
- Processed insurance queries with precision, maintaining accurate records while adhering to strict quality assurance protocols
Education
Certification in Veterinary Assistant -
South Tech Academy
West Palm Beach, FL07.2020
Nursing Program - Health Science
Lincoln Land Community College
Springfield, IL09.2014
Green Pond High -
Green Pond High
Montego Bay06.2012
Skills
- Microsoft Word
- Customer Service
- Data Entry
- Inventory Management
- Quality Control
- Training
- CPR
- First Aid
- Organizational Skills
- Problem Solving
- Communication Skills
- Team Collaboration
- Regulatory Compliance
- Attention to Detail
- Customer Engagement
- Venipuncture techniques
- Biohazard waste disposal
- Patient interaction
- Sanitation and sterilization
- Laboratory procedures understanding
- Butterfly needle technique
- Order of draw
- Blood collection techniques
- Patient care
Languages
English
Timeline
Phlebotomist
CSL Plasma
06.2022 - Current
Reception Tech
Csl Plasma
01.2022 - 01.2023
Front Desk Agent
Hampton Inn And Hampton Inn & Suites
12.2019 - 01.2022
Cashier/Customer Service
Pollo Tropical
02.2017 - 01.2019
Call Center Representative
State Farm
12.2013 - 01.2016
Certification in Veterinary Assistant -
South Tech Academy
Nursing Program - Health Science
Lincoln Land Community College
Green Pond High -
Green Pond High