Brittany Estrada
Georgetown ,TX
Summary
Professional with over 20+ years experience in customer relations, business and administration. Seeking a fulfilling position in the insurance industry where I can utilize my analytical skills to contribute to the success of the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Specialist- Injury D1
State Farm
Austin, TX
11.2022 - Current
- Investigated, evaluated, and negotiated settlements of assigned claims.
- Managed high inventory simultaneously while meeting deadlines.
- Analyzed medical reports, bills, legal documents, or other information related to claims.
- Resolved difficult issues promptly while maintaining a high level of professionalism.
- Communicated with other departments to establish action plans and manage open claims to closure.
Claim Associate- Injury D1
State Farm
Austin, TX
04.2020 - 11.2022
- Analyzed customer inquiries to determine the appropriate course of action for claims resolution.
- Worked in a collaborative team environment to handle a large volume of both injury and property damage claims and calls.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Proficient with the claims system, other technologies, and state laws and regulations needed in order to perform daily.
Life Response Center Representative
State Farm
Richardson, TX
09.2019 - 04.2020
- Knowledge of tools utilized, departments workflow, procedures and products
- Provides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questions.
- Identifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenance.
- Identifies need to escalate for specialized activity.
Education
Medical Insurance Billing And Coding
Everest College
North Aurora, IL06-2009
Some College (No Degree) - Business
Waubonsee Community College
Sugar Grove, ILSkills
- My integrity helps form strong relationships
- Volunteering for leadership roles, helping coworkers and brainstorming ideas to help the company improve
- Proficient understanding of the claims process
- Excellent communication both written and verbal modeled with various attorneys, claimants and team members
- Proficient in MS Word, Excel, Teams, Outlook and ECS
Certification
- Adjusters license in 7 states
Timeline
Claim Specialist- Injury D1
State Farm
11.2022 - Current
Claim Associate- Injury D1
State Farm
04.2020 - 11.2022
Life Response Center Representative
State Farm
09.2019 - 04.2020
Medical Insurance Billing And Coding
Everest College
Some College (No Degree) - Business
Waubonsee Community College
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