Brittany Etheridge
Macon,GA
Summary
Dynamic medical professional with extensive experience in clinical leadership and patient-focused care, recognized for optimizing workflows and ensuring compliance. Proven track record of delivering exceptional patient outcomes while enhancing operational efficiency. Strong communication, teamwork, and problem-solving skills that foster collaboration and support healthcare team objectives.
Overview
12
12
years of professional experience
Work History
Lead Medical Assistant/ Clinic Supervisor
Woods Medical
02.2022 - Current
- Directed daily operations of the clinic, including monitoring schedules and appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Efficiently operated within the eClinical EMR system.
- Recruited, hired, and trained new medical personnel.
- Supervised back office workflows while ensuring efficient team collaboration.
- Conducted venipuncture procedures efficiently, processed blood and urine specimens accurately, and processed billing for laboratory services.
- Conducted wound care, suture/staple removal, PFTs, assisted with PAP smear, nebulizer treatments, and ear lavage in-office as necessary.
- Conducted and documented in-house lab tests regularly.
- Administered, recorded, and managed immunizations and therapeutic injections.
- Keep inventory updated and manage supply orders.
- Conduct EKG examinations and maintain accurate records.
- Triaged patients for healthcare providers ensuring thorough preparation.
- Processed and transmitted orders for preventive screenings and diagnostic imaging, ensuring accuracy.
- Arranged immediate scheduling for critical diagnostic imaging.
- Reviewed lab results with the patient, and communicated critical findings.
- Completed paperwork such as FMLA, disability, and biometrics forms for patients.
- Handled medical supply forms, prior authorizations, and surgical clearances.
- Resolve patient questions professionally and efficiently via nurse line and office interactions.
- Prescribe/refill medications directed by providers.
- Served as primary resource for compounded Semaglutide and Tirzepatide programs.
- Supervised internal and external communications by answering queries and complaints.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Provided support and guidance to staff to maintain a collaborative work environment.
Insurance Agent Remote
925 Partners Insurance Agency
01.2021 - 02.2022
- Provide coverage quotes for policyholders new and existing plans
- Explained insurance policy options to the customers based on their needs
- Researched coverage and premium options and supplied the customers with the best coverage available
- Produced insurance quotes, wrote new policies and reinstated existing insurance policies while implementing accurate underwriting guidelines
- Demonstrated excellent communication skills and policy retention by building a rapport with clients
Medical Assistant
Live Healthy MD, Bariatric/General Surgery
04.2020 - 01.2021
- Collect vitals and patient medical history
- Gathered essential documentation to ensure patients are prepared for surgical procedures.
- Executed patient postoperative procedures, changed dressings on wounds to prevent infection and check for healing, effective removal of staples and sutures.
- Validated insurance to ensure appropriate coverage and coordinated acquisition of prior authorization for surgeries and procedures.
- Collected, processed, and ordered laboratory samples.
- Managed in-office and post-operative on-call nursing support.
- Dispense medication and administer injections as directed by the surgical team.
- Athena EMR
- Scheduled essential post-operative appointments.
- Explained treatment procedures and physicians' instructions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Medical Assistant
Woods Medical
02.2017 - 04.2020
- Effectively navigate through eClinical system
- Collect patient information and vitals for physician
- Perform venipuncture, process, and bill for routine bloodwork and urine samples to be sent to outside labs
- Administer, record, and manage immunization and therapeutic injections
- Maintain, stock, and manage patient care supplies
- Perform and record EKG's
- Perform and record vitals, triage patient for physician
- Contact patient and discuss lab results
- Escribe prescriptions at the direction of the provider
Medical Assistant
Palmyra Surgical/Coliseum
08.2013 - 01.2017
- Nextech EMR system
- Organize appointment data into charts for upcoming appointments
- Verified and updated patient benefits with insurance
- Gathered patient data, measured and recorded vital signs of patients.
- Coordinated ordering of crucial laboratory work and imaging studies.
- Organized essential paperwork required for surgical prior authorizations.
- Coordinated surgical schedules and post-operative appointments.
- Provided post-surgery patient care. Removed sutures, staples, and drains with precision.
- Consult and perform procedures operating three BTL Aesthetic machines for skin tightening, fat reduction, vaginal rejuvenation, and cellulite.
- Manage all aesthetic appointments: patient leads, consultations, billing, performing treatments, prepare and update patient charts, inventory, follow ups, and checking vitals
Education
Medical Assistant -
Central Georgia Technical College
Macon, GA05-2013
Master Cosmetology -
Central Georgia Technical College
Macon, GA12-2008
High School Diploma -
Peach County High School
Fort Valley, GA05-2007
Skills
- Patient triage
- EMR systems
- Clinical leadership
- Phlebotomy expertise
- Staff training
- Surgical preparation
- Patient-focused care
- Clinical documentation
- Time management
- Workflow optimization
- Inventory and supply management
- Wound care management
- HIPAA compliance
- Professionalism and ethics
- Procedure assistance
- Medication prescriptions
- Conflict resolution
- Immunization administration
- Staff oversight
References
- Katie Aldridge, NP-C (478) 538-5118
- Kristen Vaughn, DNP, APRN, FNP-C (478) 320-3478
- Erica Girardeau, AGACNP (478) 538-2103
- Michal Forkner -former colleague- (478) 319-6844
Timeline
Lead Medical Assistant/ Clinic Supervisor
Woods Medical
02.2022 - Current
Insurance Agent Remote
925 Partners Insurance Agency
01.2021 - 02.2022
Medical Assistant
Live Healthy MD, Bariatric/General Surgery
04.2020 - 01.2021
Medical Assistant
Woods Medical
02.2017 - 04.2020
Medical Assistant
Palmyra Surgical/Coliseum
08.2013 - 01.2017
Medical Assistant -
Central Georgia Technical College
Master Cosmetology -
Central Georgia Technical College
High School Diploma -
Peach County High School