Mylissa Hannah
Las Vegas
Summary
Compassionate healthcare professional with over 8 years of experience in medical assistance. Proven track record in optimizing clinic workflows, managing electronic health records, and delivering comprehensive patient education. Committed to elevating patient care and ensuring compliance with regulatory standards.
Reliable Medical Support professional with 8 years of experience in Pain Management environment. Expertly assist with office operations and physician support by gathering patient information, Patient charting and medical procedure. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Western State Pain Institute
Las Vegas, NV
06.2018 - Current
- Directed operations of medical assistance team, focusing on streamlined processes for effective patient care.
- Streamlined patient scheduling and intake processes to optimize clinic workflow.
- Developed and delivered comprehensive training programs for new staff to ensure proficiency in clinical procedures and office protocols.
- Oversaw electronic health records (EHR) system to ensure accuracy and confidentiality of patient information.
- Administered patient care, including vital signs and medical history documentation.
- Supported healthcare providers in clinical procedures and patient management.
- Conducted routine laboratory tests and processed specimen samples accurately.
- Educated patients on treatment plans, medications, and preventive health measures.
- Coordinated patient appointments and managed electronic health records efficiently.
Bingo Agent
Silver Nugget Casino
Las Vegas, NV
04.2006 - 08.2009
- Managed guest relations to ensure exceptional customer service experiences.
- Trained and mentored new agents on casino operations and policies.
- Implemented process improvements that enhanced operational efficiency.
- Monitored compliance with gaming regulations and internal policies.
- Resolved guest inquiries and complaints with professionalism and urgency.
- Coordinated special events and promotions to boost customer engagement.
- Maintained accurate records of transactions and player activity for reporting purposes.
- Collaborated with management to optimize staffing levels during peak hours.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Casino Hostess
Opera House Casino
Las Vegas, NV
03.2003 - 04.2006
- Greeted guests warmly, creating welcoming atmosphere to enhance customer experience.
- Managed reservations efficiently, optimizing seating arrangements for peak times.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Addressed guest inquiries and concerns promptly to improve overall satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hosts on customer service standards and operational policies for consistency.
Education
GED -
Cheyenne High School
Las Vegas, NVBachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ10-2029
Medical Assistant - Healthcare
Everest College
Las Vegas10-2017
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Patient education and counseling
- Vital signs monitoring
- Staff oversight
- Medical office administration
- Phlebotomy expertise
- Performance improvement
- Professionalism and ethics
- Diagnostic testing assistance
- Team building and supervision
- Critical thinking
- Patient care coordination
- Conflict resolution techniques
- Inventory and supply management
- Electronic health records management
- Medical terminology proficiency
- Infection control procedures
- Treatment monitoring
- Medical terminology knowledge
- Clinical flow management
- EMR / EHR
- Procedure assistance
- CPR
- Data entry
- Professional bedside manner
- Appointment setting
- Electronic medical records
- Compassionate
- Inventory management
- Customer service
- Medical terminology
- Prioritizing stat orders
- Medical office management
- Maintaining confidentiality
- Medical records management
- Immunization administration
- Patient assessments
- Payment collection
- Patient-focused care
- Simple dressings
- Lab equipment operation
- Lab equipment calibration
- Electrocardiographic rhythm recognition
- Compassionate caregiver
- Antigen testing
- First aid
- Patient bathing
- Reliable team player
- Direct patient care
- Specimen labeling
- Electronic health records
- Specimens collection and processing
- Adaptable
- Patient scheduling
- Insurance authorizations
- Disease prevention education
- Patient triage
- Conflict resolution
- Phlebotomy
- Companionship and emotional support
- Valid NV driver's license
- Suture removal
- Trustworthy companion
- Medical procedures
- Patient relations
- Reliable transportation
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Supervised team of 8-10 staff members.
Certification
- CMA - Certified Medical Assistant
- CPR
- EKG
- BSL
- IV Certified
- TMS certified
- IMTOX training
- Office Lab Assistant License
Timeline
Lead Medical Assistant
Western State Pain Institute
06.2018 - Current
Bingo Agent
Silver Nugget Casino
04.2006 - 08.2009
Casino Hostess
Opera House Casino
03.2003 - 04.2006
GED -
Cheyenne High School
Bachelor of Science - Healthcare Administration
Grand Canyon University
Medical Assistant - Healthcare
Everest College