Brittany Fabry
Fallbrook,US
Summary
Positive, hardworking, and hands-on leader with a strong focus on family values and a genuine desire to provide help and service to others. Prioritizes the needs of customers and consistently strives to exceed their expectations. Outgoing barista with a creative flair, bringing extensive experience in serving coffee and pastries. Exceptional customer service skills, coupled with the ability to deliver top-quality custom beverages in fast-paced environments, have consistently earned praise from both customers and colleagues. Currently seeking opportunities to learn new skills and take experience to the next level.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks/Albertsons
- Customer oriented
- Take customer orders and convey them to other employees for preparation
- Experienced fast paced coffee shop while having a clean and organized environment
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Stock customer service stations with paper products or beverage preparation items
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Clean or sanitize work areas, utensils, or equipment
- Serve prepared foods, such as muffins, biscotti, or bagels
- Brew coffee and tea, and fill containers with requested beverages
- Describe menu items to customers or suggest products that might appeal to them
- Provide customers with product details, such as coffee blend or preparation descriptions
- Order items needed to replenish supplies.
Expo/Food Runner
Finney's Crafthouse
06.2024 - Current
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Host/Server
Benihanna
08.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Serving
Sliffe Wedding Services
04.2022 - 08.2023
- Busting tables, serving beverages and meals
- Refill beverages
- Prepare dining areas before guests are seated
- Maintain health and safety regulations at all kitchen and dining areas
- Placed tableware and condiments on tables
- Clean and reset tables after guests leave
- Clean and Sanitize dishes and silverware
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contributed to company growth by upselling products and services based on customer needs.
- Provided comprehensive product training for new employees, promoting teamwork and skill development within the department.
- Built rapport with customers, fostering long-term loyalty through attentive support and communication.
- Managed high call volumes, maintaining a professional demeanor and ensuring prompt resolutions.
Education
High School Diploma - Mathematics
Fallbrook High School
Fallbrook, CASkills
- Cash Handling and Management
- Customer Relations and Service
- Task Prioritization
- Teamwork and Collaboration
- Time Management
- Attention to detail
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
Timeline
Expo/Food Runner
Finney's Crafthouse
06.2024 - Current
Host/Server
Benihanna
08.2023 - 06.2024
Customer Serving
Sliffe Wedding Services
04.2022 - 08.2023
Barista
Starbucks/Albertsons
High School Diploma - Mathematics
Fallbrook High School
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