Brittany Farfan
El Paso
Summary
Detail-oriented professional with strong skills in appointment scheduling, multi-line phone systems, and effective communication. Committed to providing exceptional customer service and maintaining a welcoming front desk environment.
Overview
10
10
years of professional experience
Work History
Receptionist
Eastlake Animal Clinic
El Paso
04.2025 - Current
- Managed patient check-ins and ensured accurate appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Receptionist
UCare Urgent Care
El Paso
04.2025 - Current
- Processed insurance information and verified coverage for patients efficiently.
- Handled multi-line phone systems, directing calls to appropriate departments.
- Assisted in maintaining a clean and welcoming reception area for patients.
- Provided administrative support for billing inquiries and payment processing tasks.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Cosmetic Consultant
Anh Lee, MD Plastic and Reconstructive Surgery
El Paso
02.2022 - 04.2025
- Over 3 years of experience providing excellent customer service, administrative support, and receptionist duties.
- Greet all incoming patients with a warm and welcoming smile.
- Handled high volume of incoming calls in a professional manner.
- Answered all incoming emails in a timely manner.
- Ensured all patients are checked in and out into the electronic verification system.
- Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents.
- Balanced daily deposits and credit card processing.
- Maintained a high degree of professionalism in all situations in addition to confidentiality, flexibility, and accountability.
Receptionist
El Paso Sleep Center
El Paso
05.2016 - 02.2022
- Handled multi-line phone systems, directing calls to appropriate departments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed patient check-ins and ensured accurate appointment scheduling.
- Processed insurance information and verified coverage for patients efficiently.
- Assisted in maintaining a clean and welcoming reception area for patients.
- Maintained organized filing systems for patient records and documentation.
Education
High School Diploma -
Socorro High School
El Paso, TX06-2013
Skills
- Front desk operations
- Appointment scheduling
- Multi-line phone systems
- Payment processing
- Administrative support
- Customer service
- Effective communication
Languages
English
Full Professional
Spanish
Professional
Timeline
Receptionist
Eastlake Animal Clinic
04.2025 - Current
Receptionist
UCare Urgent Care
04.2025 - Current
Cosmetic Consultant
Anh Lee, MD Plastic and Reconstructive Surgery
02.2022 - 04.2025
Receptionist
El Paso Sleep Center
05.2016 - 02.2022
High School Diploma -
Socorro High School