Brittany Fierro
Chandler,AZ
Summary
Dynamic bartender skilled in mixology techniques and customer engagement. Committed to creating a welcoming atmosphere and enhancing customer experiences through exceptional service.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Bartender
Almost famous
Scottsdale, Arizona
03.2021 - Current
- Prepared and served diverse cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged customers to foster a welcoming and enjoyable atmosphere.
- Managed inventory by restocking supplies and monitoring usage levels.
- Collaborated with kitchen staff to effectively coordinate food and drink orders.
- Trained new bartenders on drink recipes and customer service protocols.
- Processed cash transactions accurately at bar register.
- Implemented sanitation practices to ensure compliance with health regulations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender Shift Manager
50 Shades of Rose
Chandler, Arizona
03.2021 - 03.2021
- Supervised bar operations during shifts to ensure smooth service delivery.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
High School Diploma -
El Paso Community College
El Paso, TX06-2018
Skills
- Mixology techniques
- Inventory management
- Cash handling
- Customer engagement
- Sanitation practices
- Upselling strategies
- Safe service compliance
- Customer service
- Leadership skills
- Problem solving
Certification
Title IV Alcohol Training
Timeline
Bartender
Almost famous
03.2021 - Current
Bartender Shift Manager
50 Shades of Rose
03.2021 - 03.2021
High School Diploma -
El Paso Community College