BRITTANY FISHER
San Antonio
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Highly skilled in remote work environments with strong analytical and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Medical Records Coder
UT Health San Antonio
03.2021 - Current
- Reviews, interprets, and assigns diagnostic and procedural codes based upon medical record documentation according to correct coding principles.
- Provides technical work in documentation and coding for medical billing, abstracts patient-related data from medical records and coding of diagnoses and procedures using ICD-10 and CPT codes.
- Verifies charge capture and physician notes for completeness to include abstracting and entering relevant medical information from the medical records; checks for required signatures; ensures proper documentation guidelines are followed.
- Maintain composure and manage issues
- Performs all other duties as assigned.
Customer Service Leader
Baptist Health System
07.2018 - 03.2021
- Handle incoming incidents via the phone and e-mail promptly and effectively
- Utilized the ability to resolve customer issues with one call resolution
- Step up and anticipating customer needs
- Served as the primary point of contact for the call center, handling inquiries and resolving issues promptly.
- Work on IT ticking system, customers, and phone support
- Serve as the primary point of contact for all call center
- Provide performance training, updated management, and reporting process
- Execute queries in the information system for letter generation
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service Leader
Maximum Health Care
08.2017 - 12.2018
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Escalated issues to proper supervisors when standard processes were not effective.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Led training sessions to improve institutional engagement.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Customer Service Manager
San Antonio Gastroenterology Endoscopy Center
04.2018 - 07.2018
- Communicate with customers with solutions
- Maintain a strong sense of responsibility with inconvenienced customers
- Provide customer support and highest standards
- Use new processes and technologies successfully
- Troubleshoot problems with applications through user service
- Coordinate institutional engagement through departmental training sessions
- Develop and manage customer service business processes and procedures
- Manage resources required for communication in the call center and front counter
Education
Associate Degree - Criminal Justice
Blinn College
Bryan, TX05.2000
Skills
- Customer Service Operations
- Call Center Management
- 3M Encoder, EPIC, Meditech
- EHR/EMR Systems
- Medical coding and abstracting
- Obstetrics and Gynecology, Cardiology, Psychology, Pediatrics, neurology and Gastrology coding
- Knowledgeable in
- Front Desk Management
- Process Improvement
- Inpatient records coding
- HIPAA compliance
- Clinical documentation
Timeline
Medical Records Coder
UT Health San Antonio
03.2021 - Current
Customer Service Leader
Baptist Health System
07.2018 - 03.2021
Customer Service Manager
San Antonio Gastroenterology Endoscopy Center
04.2018 - 07.2018
Customer Service Leader
Maximum Health Care
08.2017 - 12.2018
Associate Degree - Criminal Justice
Blinn College
Similar Profiles
Melissa MaresMelissa Mares
Patient Service Representative at UT Health San AntonioPatient Service Representative at UT Health San Antonio
Alyah AdamsAlyah Adams
Scheduler at UT Health San AntonioScheduler at UT Health San Antonio
James ScottJames Scott
Registered Nurse at UT Health San AntonioRegistered Nurse at UT Health San Antonio