Brittany Fisher
Baton Rouge,LA
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
15
15
years of professional experience
Work History
Shift Manager
RaceTrac
08.2022 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Remote Customer Service Representative
MCI
09.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
AT&T
03.2018 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant Store Manager
Cirlce K
02.2010 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Robert E Lee High School
Baton Rouge, LASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
RaceTrac
08.2022 - 03.2025
Remote Customer Service Representative
MCI
09.2020 - 01.2022
Call Center Representative
AT&T
03.2018 - 01.2020
Assistant Store Manager
Cirlce K
02.2010 - 03.2018
High School Diploma -
Robert E Lee High School
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