Brittany Ford
Goose Creek,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Hair Stylist / Manager
Salon Chic
09.2016 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Managed cash flow, business transactions, banking, and accounting processes.
Medical Assistant
Palmetto Primary Care
11.2011 - 03.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Medical Assistant
Premier Medical
01.2011 - 11.2011
- Responsible for preforming EKG’S, X-Ray’s, and drug screens
- Responsible for all front office duties including insurance verification
- Preformed blood draws and finger sticks
- Responsible for checking patients in and out
- Preformed urine drug screens.
Education
Phlebotomy -
Continual Health
12.2021
Paul Mitchell The School Charleston
07.2016
Medical Assistant -
Centura College
01.2011
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Teamwork and Collaboration
- Medical terminology knowledge
Locations
Goose Creek, SC
Timeline
Hair Stylist / Manager
Salon Chic
09.2016 - Current
Medical Assistant
Palmetto Primary Care
11.2011 - 03.2012
Medical Assistant
Premier Medical
01.2011 - 11.2011
Phlebotomy -
Continual Health
Paul Mitchell The School Charleston
Medical Assistant -
Centura College
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