Brittany Friedman
406 W 5Th St.
Summary
Dynamic and results-driven bartender with an enhancing customer satisfaction through exceptional service and strong multitasking abilities. Recognized for fostering community engagement. Committed to creating memorable experiences and maintaining a welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Bartender
Applebees
Mt. Pleasant,Tx
04.2023 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Managing Bartender
Daingerfield Country Club
Daingerfield, TX
01.2020 - 03.2020
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Streamlined inventory management processes to reduce waste and enhance stock control efficiency.
- Fostered positive relationships with members, enhancing community engagement within the country club atmosphere.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Bartender
Mount Pleasant Country Club
Mt Pleasant, Tx
05.2019 - 10.2019
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Developed seasonal drink menus, incorporating customer feedback to drive sales engagement.
- Collaborated with kitchen staff to pair beverages with food offerings for enhanced dining experiences.
- Monitored customer satisfaction and resolved issues promptly to maintain high service quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Bartending
Two Senoritas
Mt. Pleasant, Tx
07.2012 - 04.2018
- Crafted and served cocktails, maintaining high standards of quality and presentation.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
GED -
Windham
03.2023
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Exceptional Customer service
Timeline
Bartender
Applebees
04.2023 - Current
Managing Bartender
Daingerfield Country Club
01.2020 - 03.2020
Bartender
Mount Pleasant Country Club
05.2019 - 10.2019
Bartending
Two Senoritas
07.2012 - 04.2018
GED -
Windham