Brittany Gallegos
Albuquerque
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
2022
2022
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Scheduling Coordinator
Ace Of Hearts
Albuquerque
03.2017 - 02.2022
- Coordinated schedules for staff and appointments across multiple locations.
- Managed communication between clients and team members regarding scheduling changes.
- Utilized scheduling software to streamline appointment bookings and manage conflicts.
- Monitored daily schedules to ensure optimal utilization of resources and personnel.
- Collaborated with management to improve scheduling processes and efficiency.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Provided support in resolving scheduling conflicts between employees.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
Credential Analyst Assistant
Hospital Services Corporation
Albuquerque
05.2012 - 06.2015
- Reviewed credentialing documents for accuracy and completeness.
- Coordinated with medical staff to gather necessary verification information.
- Processed applications for new providers in compliance with regulations.
- Maintained databases to track credentialing status and updates.
- Communicated with licensing boards regarding provider credentials and status.
- Responded to inquiries from applicants concerning the status of their applications.
- Performed quality assurance reviews on all evaluations prior to finalizing decisions.
- Provided technical assistance to applicants on the completion of their credentials application process.
- Generated letters notifying applicants of acceptance or rejection into a program based on credentials review results.
- Updated databases with current information related to credentialing activity.
- Adhered strictly to confidentiality protocols when handling sensitive information related to applicants' qualifications.
- Monitored progress of each application throughout the review process.
- Verified and validated educational documents, including transcripts and diplomas.
- Maintained up-to-date knowledge of credentialing regulations and requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Act as the primary contact for incoming phone calls and emails for providers, applicants and staff regarding credentialing status, application requirements and policy questions.
- Provide professional, courteous and timely responses resolving issues related to applications, licensing and background checks.
- Follow instructions pending applications via phone or email to ensure timely submission.
- Handle high-volume, potentially sensitive calls with diplomacy and professionalism.
Prep Cook/Cashier/Phone Operator
Amadeos Pizza and Subs
Albuquerque
04.2008 - 01.2012
- Prepared ingredients for pizzas and subs following standardized recipes.
- Maintained cleanliness and organization of kitchen workstations during shifts.
- Assisted chefs in assembling menu items for timely service during peak hours.
- Collaborated with team members to coordinate food preparation tasks effectively.
- Followed food safety guidelines to maintain a safe and sanitary cooking environment.
- Participated in daily prep meetings to discuss menu changes and ingredient availability.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Measured ingredients accurately using measuring cups and spoons.
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
- Assisted in serving meals to customers as needed.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Helped train and develop new talent.
- Completed special orders according to customer dietary needs.
- Maintained records of daily food usage in accordance with health regulations.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Trained new employees on proper techniques of preparing meals safely.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Checked completed orders for correct quantity and quality.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter area.
- Handled cash, credit, and debit transactions accurately and responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Summer Lunch Server
Bernalillo County Parks
Albuquerque
- Served food and beverages to patrons in a fast-paced environment.
- Maintained cleanliness and organization of dining areas throughout service hours.
- Assisted kitchen staff with food preparation and plate presentation.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Followed health and safety guidelines while handling food items and equipment.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Checked temperature of foods being served to ensure proper temperatures were maintained throughout the day.
- Followed safety protocols for handling hot plates of food safely during delivery to tables.
- Conducted daily inventory checks of all necessary supplies required for lunch service.
- Prepared weekly reports outlining sales figures and customer feedback from meals served.
- This job with the Bernalillo County Parks was seasonal and I worked there Summer 2014-Summer 2019
Education
New Mexico High School Diploma
Albuquerque, New MexicoSkills
- Scheduling software
- Credential verification
- Quality assurance
- Database management
Certification
- Certificate in Billing and Coding
Timeline
Scheduling Coordinator
Ace Of Hearts
03.2017 - 02.2022
Credential Analyst Assistant
Hospital Services Corporation
05.2012 - 06.2015
Prep Cook/Cashier/Phone Operator
Amadeos Pizza and Subs
04.2008 - 01.2012
Summer Lunch Server
Bernalillo County Parks
New Mexico High School Diploma