Brittany Garcia
College Station
Summary
Dedicated professional with extensive experience in healthcare and customer service, notably at Baylor Scott & White. Proven ability in maintaining sanitation protocols and building strong patient relationships. Skilled in multitasking and data entry, ensuring efficient operations and high patient satisfaction. Committed to delivering compassionate care and adhering to HIPAA compliance standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EVS Housekeeper
St Joseph Hospital
10.2024 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
Crew Member
Sonic
05.2022 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Wixon Valley Truck Stop
09.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Hilton Garden Inn Hotel
07.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
Hampton By Hilton
10.2016 - 06.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Medical Assistant
Baylor Scott & White
09.2014 - 04.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Associate of Business Administration - Business Management
American InterContinental University
Schaumburg, IL06-2017
Certificate - Medical Assistance
American Commercial College
Wichita Falls, TX11-2013
Skills
- Restroom cleaning
- Sanitation protocols
- Maintaining inventory
- Dusting surfaces
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Policy adherence
- Empathy and patience
- Strong interpersonal skills
- Multitasking and organization
- Patient registration
Certification
- First Aid/CPR Certified
- AED Certified
- Certified Medical Assistant
- Food handler Certification
Timeline
EVS Housekeeper
St Joseph Hospital
10.2024 - Current
Crew Member
Sonic
05.2022 - 10.2024
Cashier
Wixon Valley Truck Stop
09.2021 - 05.2022
Server
Hilton Garden Inn Hotel
07.2019 - 04.2020
Housekeeper
Hampton By Hilton
10.2016 - 06.2017
Medical Assistant
Baylor Scott & White
09.2014 - 04.2015
Associate of Business Administration - Business Management
American InterContinental University
Certificate - Medical Assistance
American Commercial College
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