Brittany Gibson
Macon,GA
Summary
Detail-oriented professional with over 10 years of experience in fast-paced environments including retail, security, and food service management. Proven ability in inventory control, team leadership, and customer service, with a strong focus on efficiency and problem-solving. Skilled in fostering team cohesion and improving operational workflows. Eager to apply extensive background to a challenging new role where dedication and adaptability are valued.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receiving Associate
The Home Depot Store
Macon, GA
02.2022 - Current
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Prepared packages for shipping and determined most economical shipping methods.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Ensured compliance with safety regulations while working in the receiving area.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Armed Guard
Loomis
Macon, GA
07.2018 - 06.2020
- Trusted with securing high-valued assets, ensuring safe and timely delivery by adhering to stringent security protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Manager
Chick-fil-A
Macon, GA
06.2015 - 07.2018
- Drove operational efficiencies and team performance, leading to improved customer satisfaction, and reduced operation costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Manager
Golden Corral
06.2013 - 06.2015
- Oversaw daily operations, including labor and food cost management, contributing to profitability.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader
Chick-Fil-A
12.2009 - 06.2013
- I work at the front counter and drive-thru, bagging food orders and taking customer food orders at the cash register.
- I also work in the back, preparing food orders, and I count down the cash registers and the money in the safe.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Provided coaching and feedback on employee performance, encouraging professional development.
Associate
Chick-Fil-A
07.2008 - 12.2009
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
Hospitality Associate
MALIBU Beach Tanning
05.2008 - 07.2008
- I cleaned the beds, answered phones, set up appointments and I also worked the cash register
Education
Diploma -
Rutland High School
Macon01.2010
Some College (No Degree) - radiology
Penn Foster Career School
Scranton, PASome College (No Degree) - Supply Chain Logistics
Rutgers University
New Brunswick, NJSome College (No Degree) - Supply Chain Operations
Rutgers University
New Brunswick, NJSkills
- Team Leadership
- Inventory management
- Customer Service Excellence
- Efficient problem-solving
- Safety and compliance
Assessments
Security Guard Skills, Highly Proficient, 04/01/20, Assessing risks, enforcing security standards, and handling complaints.
Certification
- Supply Chain Logistics certificate
- Supply Chain Operations certificate
- Radiologic Technology certificate
Timeline
Receiving Associate
The Home Depot Store
02.2022 - Current
Armed Guard
Loomis
07.2018 - 06.2020
Operations Manager
Chick-fil-A
06.2015 - 07.2018
Assistant Manager
Golden Corral
06.2013 - 06.2015
Team Leader
Chick-Fil-A
12.2009 - 06.2013
Associate
Chick-Fil-A
07.2008 - 12.2009
Hospitality Associate
MALIBU Beach Tanning
05.2008 - 07.2008
Diploma -
Rutland High School
Some College (No Degree) - radiology
Penn Foster Career School
Some College (No Degree) - Supply Chain Logistics
Rutgers University
Some College (No Degree) - Supply Chain Operations
Rutgers University
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