Operations Manager
Brittany Gibson
Elite Manufacturing and Professional Services
Kingsport,TN
20
Years of experience
Summary
Business-focused professional with experience leading recruitment teams, training new advisors, and supporting organizational goals. Strong background in dispute mediation, compliance, and employee handbook development, with a focus on improving satisfaction and retention. Unprecedented customer relations, finding and implementing solutions. Checking payroll and employee hours. SHRM Member, constantly working within our community and volunteering.
Work History
Operations Manager
13 Years 3 Months- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Managed recruitment team and trained and mentored new advisors.
- Managed recruitment team and educated and mentored new advisors.
- Streamlined recruiting processes for entire team.
- Managed applicant tracking systems to keep recruitment processes organized.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Designed, developed, and implemented successful recruitment process to fill more than 300 vacancies each year.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Liaised between multiple business divisions to improve communications.
Scheduling Coordinator and Clerical Support
7 Months- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Bailing Operator
6 Years 2 Months- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Collaborated with other departments to optimize production workflows.
- Prepared reports and technical documentation of day-to-day production processes.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
High School Diploma
Skills
Marketing
Performance reporting
Health and safety compliance
Performance monitoring
Recruitment
Staffing optimization
Unemployment claims management
Employee handbook development
Compensation and benefits
Dispute mediation
Onboarding and orientation
Team building
Training programs
New employee orientation
Employee relations
Timeline
Operations Manager
Elite Manufacturing and Professional Services
08.2013 - Current
Scheduling Coordinator and Clerical Support
Brock Services
10.2012 - 05.2013
Bailing Operator
Brock Services
02.2007 - 04.2013
TECO/PATHS
High School Diploma