Brittany Gilbert
Lynchburg,VA
Summary
Dynamic leader with over 18 years experience driving operational excellence, team performance, and guest satisfaction in high-volume store environments. Proven ability to lead large cross-functional teams, optimize store operations, and deliver consistent business results through strong leadership, strategic planning, and data-driven decision-making .Strong communicator and collaborative partner who works effectively with district leadership, store teams, and support functions to deliver exceptional results while maintaining values and culture.
Overview
17
17
years of professional experience
Work History
ETL General Merchandise & Food
Target
Lynchburg, VA
01.2023 - Current
- Lead, coach, and develop department team leaders and team members to build a high-performing and engaged workforce.
- Oversee merchandising strategy and execution for General Merchandise and Food & Beverage departments.
- Monitor sales performance, identify trends, and implement strategies to meet or exceed sales and profitability goals.
- Maintain optimal inventory levels through replenishment planning, backroom organization, and accurate stock management.
- Ensure strict adherence to food safety regulations, quality standards, and sanitation procedures.
- Deliver an exceptional guest shopping experience by maintaining clean, organized, and well-stocked departments.
ETL Human Resources
Target
Lynchburg, VA
07.2025 - 12.2025
- Lead the end-to-end recruitment process including sourcing, interviewing, hiring, and onboarding team members.
- Coach and develop team members and leaders through performance management, training programs, and career development initiatives.
- Address team member concerns, mediate workplace issues, and maintain a positive work environment.
- Maintain compliance with federal, state, and company employment laws and policies.
- Promote an inclusive and engaging workplace culture
ETL Specialty Sales
Target
Lynchburg, VA
05.2021 - 02.2022
- Lead sales strategies to achieve and exceed department sales and profitability goals.
- Ensure high standards of visual merchandising and brand presentation across specialty departments such as Style, Beauty, and Electronics.
- Lead, coach, and develop team leaders and team members to achieve operational and sales goals.
- Deliver exceptional guest service by ensuring team members provide knowledgeable and personalized support.
- Manage inventory accuracy, replenishment, and product availability in specialty departments.
- Monitor key performance metrics including sales, conversion, productivity, and inventory accuracy.
Interim Store Director
Target
Lynchburg, VA
06.2021 - 10.2021
- Provide overall leadership and strategic direction for the store and executive leadership team.
- Monitor and analyze key business metrics including sales, profit, inventory, and productivity.
- Lead, mentor, and develop the executive team leaders (ETLs) and team leaders across the store.
- Oversee all operational functions including merchandising, logistics, inventory management, and store presentation.
- Ensure the store consistently delivers exceptional guest service and a welcoming shopping environment.
- Ensure compliance with company policies, safety regulations, and legal requirements.
Executive Team Leader Service & Engagement
Target
Lynchburg, VA
05.2020 - 05.2021
- Lead the front-end team to deliver a welcoming and efficient guest experience.
- Oversee daily operations of checkout lanes, self-checkout, guest services, drive-up, and order pickup areas.
- Recruit, train, and develop front-end team leaders and team members.
- Oversee Drive Up and Order Pickup operations to ensure timely and accurate fulfillment.
- Manage scheduling and staffing to ensure coverage during peak guest traffic.
- Analyze service performance metrics and identify opportunities for improvement.
Team Leader
Target
Lynchburg, VA
10.2008 - 05.2020
- Lead, coach, and support team members to achieve performance and service goals.
- Oversee daily department operations such as merchandising, inventory, fulfillment, or front-end services
- Ensure team members provide friendly and helpful service to guests.
- Execute merchandising plans, promotional displays, and product placement strategies.
- Support inventory management including stock replenishment, backroom organization, and product flow.
- Follow company policies and ensure team members comply with safety, operational, and loss prevention procedures.
Education
No Degree -
Lynchburg College
Lynchburg, VASkills
Strategic leadership and decision-making
Retail operations and business management
Team development and coaching
Financial and sales performance management
Strong communication and problem-solving abilities
Ability to manage large teams in fast-paced retail environments
Timeline
ETL Human Resources
Target
07.2025 - 12.2025
ETL General Merchandise & Food
Target
01.2023 - Current
Interim Store Director
Target
06.2021 - 10.2021
ETL Specialty Sales
Target
05.2021 - 02.2022
Executive Team Leader Service & Engagement
Target
05.2020 - 05.2021
Team Leader
Target
10.2008 - 05.2020
No Degree -
Lynchburg College