Brittany Givens
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Nelnet
Atlanta, GA
10.2023 - Current
- Training to enhance your strong communication skills
- Cross training to utilize web chat, email, text and social media communication with our customers.
- Participation in our various professional development programs.
- Gaining the knowledge and ability to educate borrowers about their student loans.
- Understanding the financial aspects of student loans and the components that go with it, such as interest rates and credit reporting.
SCHEDULING AGENT
Delta Dental Plans
04.2021 - 12.2022
- Created and implemented tracking systems to monitor progress and meet deadlines
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
CUSTOMER SERVICE REPRESENTATIVE
Hilton Hotels
01.2020 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Processed customer service orders promptly to increase customer satisfaction
- Created and maintained detailed database to develop promotional sales.
CUSTOMER SERVICE ASSOCIATE
Inktel Contact Center Solutions
12.2018 - 03.2020
- Informed customers about special promotions and provided detailed information for various products
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services.
Administrative Assistant
Modern Dental Group
Atlanta, GA
04.2016 - 12.2016
- Retrieve and entered patient demographics and insurance information into electronic medical record system {EMR}: utilized open dental to complete job functions.
- Utilized office equipment such as fax , copy , scanner,and telephone to verify patients data .
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2017
Booker T. Washington High School
06.2008
Skills
- Skills: Customer Care and Support, Microsoft Outlook, Microsoft Publisher, Application development, Desktop Microsoft Word, E-verify support, Development, and Help desk
- Carry out oral and written instructions and Verification , Patient Care , Laboratory request clarification when needed and Experience ,Vital Signs, and Triage the ability to work as part of a team
- Medical Office
- Medical billing
- Medical Adminstrative
- Medical Terminology
- Patient Registrartion
- Medical Records Management Systems
- Introduction to CPT,
- ICD-9-CM and ICD-10-CM Coding
- Charge Way
- Payments posting, Denials ,Appeals, Referrals, Accounts Receivable
- Insurance Verification
- {HMO},PPO,and POS, and Healthcare settings
- HIPAA Compliance , Medical Charts, Basic Anatomy & Physiology
Computer Systems and Software Applications for the Medical Office
Timeline
Customer Service Advisor
Nelnet
10.2023 - Current
SCHEDULING AGENT
Delta Dental Plans
04.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Hilton Hotels
01.2020 - 04.2021
CUSTOMER SERVICE ASSOCIATE
Inktel Contact Center Solutions
12.2018 - 03.2020
Administrative Assistant
Modern Dental Group
04.2016 - 12.2016
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Booker T. Washington High School
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