Brianna Davis
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Remote Customer Service Industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
10.2023 - Current
- Promoted a culture of continuous learning within the department by sharing best practices, attending industry conferences, and participating in ongoing professional development opportunities.
- Built strong relationships with clients, agents, and other stakeholders through effective communication and prompt issue resolution.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
Customer Service Associate
Acuity
07.2021 - 06.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Alliance Health
10.2018 - 07.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
Service Representative
Dish Network Retailer
08.2015 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Scheduled appointment to resolve more complex issues.
- Maintained productivity and quality standards at all times.
Education
High School Diploma -
Mt.Zion High School
06.2010
Skills
- Software: Service Now, Success Factors, Kronos, Microsoft Excel, Microsoft, Microsoft Outlook, Microsoft Publisher, Microsoft Word, E-verify
- Networking: Expertise hands in troubleshooting Computer hardware-related problems such as UPS, SMPS, printers, and driver Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology
- Soft Skills: Customer Care and Support, Application development, Desktop support, Development, and Help desk
- Medical Experience: Insurance Verification , Experience Administering Injections, Patient Care , Laboratory Experience ,Vital Signs, and Triage
Contact
Atlanta, GA 30331
Certification
Notary Public
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Customer Service Associate
Acuity
07.2021 - 06.2023
Customer Service Specialist
Alliance Health
10.2018 - 07.2021
Service Representative
Dish Network Retailer
08.2015 - 08.2018
High School Diploma -
Mt.Zion High School