Brittany Gonzalez
Customer Serivce
Orlando,FL
Summary
Accomplished Store Manager and Lead Ramp Agent with a proven track record at Dunkin' Donuts Franchising and Airport Terminal Services Inc. Excelled in ramp operations management and customer service, enhancing on-time performance and customer satisfaction. Skilled in aircraft marshalling and problem-solving, significantly boosting team morale and operational efficiency.
Diligent [Desired Position] with strong background in managing ramp operations and leading teams to ensure efficient ground handling. Successfully coordinated multiple flights, ensuring timely departures and adherence to safety protocols. Demonstrated problem-solving skills and effective communication to enhance team performance and operational efficiency.
Ramp operations professional prepared to bring valuable experience in directing and optimizing aircraft turnaround processes. Proven track record of improving operational workflows and ensuring compliance with safety standards. Known for fostering teamwork and achieving operational goals, adapting seamlessly to dynamic work environments.
Overview
5
5
years of professional experience
Work History
Lead Ramp Agent
Airport Terminal Services Inc
02.2022 - 09.2024
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Unloading & loading the flights for boarding and unboarding.
Area Supervisor
Ross Dress for Less
01.2020 - 01.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Store Manager
Dunkin' Donuts Franchising
11.2019 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
GED -
Avalon Tech
Orlando, FL04-2025
Skills
- Aircraft Marshalling
- Ground Support Equipment Operation
- Airport Security Regulations
- Baggage handling
- Load Planning
- Hazardous Materials Handling
- Aircraft towing
- Ramp Operations Management
- Customer Service
- Ramp service
- Problem-Solving
- Loading and unloading
- Heavy Lifting
- Flexible Schedule
- Ramp Checklist Completion
Languages
American Sign Language
Full Professional
Timeline
Lead Ramp Agent
Airport Terminal Services Inc
02.2022 - 09.2024
Area Supervisor
Ross Dress for Less
01.2020 - 01.2022
Store Manager
Dunkin' Donuts Franchising
11.2019 - 01.2021
GED -
Avalon Tech
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