Brittany Granger
Minneapolis,MN
Summary
Adept at elevating customer experiences, I significantly boosted loyalty and satisfaction at Frontier Airlines by skillfully resolving complaints and employing empathy. Expert in complaint handling and data entry, my critical thinking and active listening skills led to efficient problem resolution, enhancing company reputation through superior customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Airlines Reporting Corporation
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food and Beverage Manager
McCormick & Schmick's Seafood & Steaks
02.2017 - 03.2021
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Resolved customer complaints involving food or beverage quality and service.
Customer Service Representative
Frontier Airlines
01.2013 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Concordia College, United States
06.2025
High School Diploma -
Moorhead High School
Moorhead, MN2011
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Customer satisfaction measurement
Timeline
Customer Service Representative
Airlines Reporting Corporation
03.2021 - Current
Food and Beverage Manager
McCormick & Schmick's Seafood & Steaks
02.2017 - 03.2021
Customer Service Representative
Frontier Airlines
01.2013 - 01.2017
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Concordia College, United States
High School Diploma -
Moorhead High School
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