Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brittany Graves

Rolesville,NC

Summary

Professional accounting technician skilled in disbursement services, reconciliation, and regulatory compliance. Demonstrates strong collaboration, adaptability, and reliability, ensuring seamless integration within various departments. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Proficiency in data entry with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

17
17
years of professional experience

Work History

Senior Accounting Technician (Hybrid-Remote)

Wake County Government - Finance
09.2020 - Current
  • Contribute to positive vendor relationships through prompt payment processing and clear communication regarding invoice inquiries or disputes.
  • Enters transactions or posts data into automated systems, prepares journal entries and balances transactions. Reconciles all payments and deposits from varied sources.
  • Researches and compiles information on a variety of financial transactions which could include real estate, taxable property, grant disbursements and regular fund reimbursements.
  • Develops regular reporting tools on items such as transactions, collections, delinquent accounts, accounts payable and receivable, fund transfers, purchases and related financial activities.
  • Coordinates with staff to assess current and future financial needs and special requests. Reconciles current and year-end transactions.

ROD Specialist/HR Representative & Financial Officer

Wake County Government - Register of Deeds
04.2012 - 09.2020
  • Indexed all land record and legal documents via alphanumeric data entry.
  • Assisted new and existing employees with training and cross training process in the indexing department.
  • Abided by, enforced, and participated in the implementation and ongoing oversight of Wake County Government safety standards and regulations.
  • Ensured secure storage for all recorded documents, safeguarding confidential information against unauthorized access or loss.
  • Enhanced the efficiency of the Deeds office by implementing streamlined processes and procedures.
  • Conducted thorough quality control checks on recorded documents to maintain accuracy and compliance with legal requirements.
  • Provided exceptional customer service by efficiently handling inquiries from the public, attorneys, and title companies.
  • Swore in and issued certificates to new and re-appointed notaries in Wake County.
  • Assisted couples with application for obtaining a marriage license in Wake County.
  • Issued and signed off on certified Wake County marriage, birth, and death certificates.
  • Sorted and processed daily mail pertaining to all Wake County Records.
  • Processed online certified document requests via online database.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Submitted requests for payments to Wake County Finance for third party vendors for goods and services via financial system.
  • Assisted with monitoring the fiscal year’s monetary budget for the Register of Deeds Office.
  • Worked closely with Wake County Human Resources department to assist with the onboarding process of new employees, benefits open enrollment, and position/pay changes .

Data Entry Specialist

TrialCard
12.2011 - 04.2012
  • Assigned medical explanation of benefits (EOB) to respected patient’s file.
  • Processed EOBs using basic mathematical skills to determine patient’s out-of-pocket expense.
  • Performed alpha-numeric data entry for patient information and out-of-pocket expense.
  • Completed all data entry tasks with accuracy and efficiency.

Human Resources Representative

Wells Fargo
10.2011 - 12.2011
  • Answered customer inquiries via inbound calls regarding medical, dental, vision, life, and disability plans.
  • Directed calls to appropriate individuals and departments.
  • Assisted Well Fargo team members with manual benefits enrollment for 2012.
  • Assisted team members with benefit premium calculations.

Debt Collector

Seterus, IBM
02.2011 - 08.2011
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Collected Total Amount Due on Mortgages.
  • Provided customer service for an average of 60 calls per day, answering borrower inquiries, solving problems, and providing new policy information.
  • Provided an elevated customer experience to generate loyal borrowers.
  • Conducted financial assessments with borrowers.
  • Assisted borrowers with applying for loan modification, short sale, deed in lieu.
  • Secured payment plans to promote prompt loan payment.

Certified Financial Counselor

Consumer Education Services, Inc. (CESI)
07.2009 - 12.2010
  • Answered inbound calls and conducted outbound calls for clients in need of debt relief.
  • Set up automatic payments with clients to ensure their success on the debt management plan.
  • Provided customer service for an average of 60 calls per day, answering client inquiries, solving problems, and providing debt management information.
  • Provided an elevated customer experience to generate loyal clients.
  • Conducted financial assessments with potential clients.
  • Created a user friendly manual on how to navigate through the company's independent system.
  • Trained existing counselors on the company's independent financial counseling system and assisted existing counselors on how to properly follow the company's independent call flow.
  • Audited active client's accounts to ensure creditor compliance is achieved.
  • Assisted with creditor proposal acceptance.

Learning and Development Specialist

Affiliated Computer Services
05.2007 - 04.2009
  • Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
  • Provided technical support to existing Sprint customers.
  • Maintained order and discipline on the call center floor.
  • Assisted fellow agents on phone calls with customer inquiries and escalated calls.
  • Trained new hire groups of 45-60 employees the Sprint billing system in a classroom setting.
  • Assisted new employees on how to properly take a phone call by using the required call flow and troubleshooting techniques.

Education

Some College (No Degree) -

Shaw University
Raleigh, NC

Skills

  • Interpersonal Skills
  • Bank Reconciliation
  • Accounts receivable management
  • Customer Service
  • Data Entry
  • Computer Skills
  • HR Policies Implementation
  • Benefits Administration
  • Employee Onboarding
  • Training development
  • Payment Processing

Timeline

Senior Accounting Technician (Hybrid-Remote)

Wake County Government - Finance
09.2020 - Current

ROD Specialist/HR Representative & Financial Officer

Wake County Government - Register of Deeds
04.2012 - 09.2020

Data Entry Specialist

TrialCard
12.2011 - 04.2012

Human Resources Representative

Wells Fargo
10.2011 - 12.2011

Debt Collector

Seterus, IBM
02.2011 - 08.2011

Certified Financial Counselor

Consumer Education Services, Inc. (CESI)
07.2009 - 12.2010

Learning and Development Specialist

Affiliated Computer Services
05.2007 - 04.2009

Some College (No Degree) -

Shaw University

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