Brittany Griffin
Summary
I look forward to joining the team! I feel like I am a good fit due to having experience in the Inbound BDC department!
Overview
1
1
year of professional experience
Work History
BDC Agent
Randy Marion INC
07.2023 - Current
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Schedule service appointments.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
Transporter
Road Runner Transportation
04.2023 - 06.2023
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
Server
Flying Buffalo
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Pharmacy Technician
Cabarrus College of Health Sciences
Concord, NC12.2017
High School Diploma -
Jesse C Carson High School
China Grove, NC06.2015
Skills
- Performance Tracking
- Goal-Oriented
- Organization
- Telephone etiquette
- Excellent communication
- Task prioritization
- Time management
- Interpersonal skills
- Attention to detail
- Decision-making
- Conflict resolution
- Professionalism
- Multitasking
- Active listening
- Customer service
- Service Descriptions
- Inbound Calls
References
References available upon request.
Timeline
BDC Agent
Randy Marion INC
07.2023 - Current
Transporter
Road Runner Transportation
04.2023 - 06.2023
Server
Flying Buffalo
09.2022 - 03.2023
Associate of Science - Pharmacy Technician
Cabarrus College of Health Sciences
High School Diploma -
Jesse C Carson High School