Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Griffin

Summary

I look forward to joining the team! I feel like I am a good fit due to having experience in the Inbound BDC department!

Overview

1
1
year of professional experience

Work History

BDC Agent

Randy Marion INC
07.2023 - Current
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Schedule service appointments.
  • Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.

Transporter

Road Runner Transportation
04.2023 - 06.2023
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Reduced delivery times by planning optimal routes and adhering to strict schedules.
  • Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.

Server

Flying Buffalo
09.2022 - 03.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Science - Pharmacy Technician

Cabarrus College of Health Sciences
Concord, NC
12.2017

High School Diploma -

Jesse C Carson High School
China Grove, NC
06.2015

Skills

  • Performance Tracking
  • Goal-Oriented
  • Organization
  • Telephone etiquette
  • Excellent communication
  • Task prioritization
  • Time management
  • Interpersonal skills
  • Attention to detail
  • Decision-making
  • Conflict resolution
  • Professionalism
  • Multitasking
  • Active listening
  • Customer service
  • Service Descriptions
  • Inbound Calls

References

References available upon request.

Timeline

BDC Agent

Randy Marion INC
07.2023 - Current

Transporter

Road Runner Transportation
04.2023 - 06.2023

Server

Flying Buffalo
09.2022 - 03.2023

Associate of Science - Pharmacy Technician

Cabarrus College of Health Sciences

High School Diploma -

Jesse C Carson High School

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Brittany Griffin