Brittany Grigsby
Houston,TX
Summary
Opstimistic professional with a proven track record of excelling in customer service and insurance billing. Demonstrated expertise in conflict resolution and data entry proficiency, significantly enhancing customer satisfaction and processing efficiency. Skilled in team collaboration and problem-solving, adept at delivering results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Mail Handler
United States Postal Sevice
08.2023 - Current
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
Pharmacy Customer Service Representative
CVS Health
07.2022 - 06.2023
- Assisted in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
Claims Specialist-Customer Service Representative
Bank of America
11.2020 - 07.2022
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Handled escalated issues efficiently including finding satisfactory resolutions for claims
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information regarding financial information.
Education
High School Diploma -
Cesar Chavez High School
Houston, TX05-2018
Skills
- Team collaboration
- Retail sales
- Insurance billing
- Problem-solving skills
- Workplace safety
- Data entry proficiency
- Active listening
- Customer service
- Conflict resolution
Timeline
Mail Handler
United States Postal Sevice
08.2023 - Current
Pharmacy Customer Service Representative
CVS Health
07.2022 - 06.2023
Claims Specialist-Customer Service Representative
Bank of America
11.2020 - 07.2022
High School Diploma -
Cesar Chavez High School
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