Brittany Grisamer
Behavioral Health Professional
Austin
Summary
Dedicated to embracing opportunities that promote growth and critical thinking, with a proven track record in behavioral health and addiction treatment. Demonstrates the ability to quickly master new systems and adapt to complex situations while taking ownership in fast-paced environments. A commitment to continuous learning drives the pursuit of challenges that extend beyond comfort zones, ensuring both personal and professional development.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Carma Health Management
12.2025 - Current
- Supported front and back-end processes related to patient care and insurance coordination within an addiction and psychiatric treatment setting
- Verified insurance benefits, assisted with authorizations, and ensured accurate patient information for billing purposes
- Collaborated with providers and administrative staff to maintain accurate and complete documentation supporting claims
- Assisted in coordinating care plans and ensuring seamless communication between providers and support staff
- Thrived in a high-demand clinical environment requiring adaptability, prioritization, and quick problem-solving
Clinical Operations Manager
Grace & Emerge Recovery
10.2024 - 11.2025
- Independently oversaw daily clinical and operational functions in a fast-paced behavioral health setting, ensuring continuity of care and adherence to regulatory standards
- Acted as a central communication hub between clinical staff, medical providers, and administrative teams, improving coordination and patient outcomes
- Managed complex patient cases, including admissions, level-of-care decisions, and discharge planning, demonstrating strong clinical judgment under pressure
- Oversaw documentation practices to ensure compliance with payer requirements, minimizing claim denials and improving approval rates
- Supported and guided staff in high-stress situations, reinforcing a calm, solution-oriented environment
- Maintained a deep understanding of insurance processes, authorizations, and treatment planning to maximize patient access to care
- Identified inefficiencies in workflow and implemented process improvements that enhanced operational and financial outcomes
Lead Behavioral Health Technician
Grace & Emerge Recovery
07.2023 - 10.2024
- Worked directly within the recovery field, gaining hands-on experience in addiction treatment and patient support
- Developed a strong understanding of recovery dynamics, relapse prevention, and client-centered care
- Supported patients through emotionally and clinically complex situations, maintaining professionalism and empathy
- Collaborated with team members to ensure consistent, high-quality care delivery
- Created and oversaw training processes,
Education
Associates -
Midland College
Midland, TX 05.2001 -
Skills
- Clinical Operations Management
- Addiction & Mental Health Treatment Systems
- High-Pressure Decision Making
- Cross-Functional Team Communication
- Patient Engagement & Retention
- Crisis Management & De-escalation
- Process Improvement & Workflow Optimization
Cover Letter
I am drawn to opportunities that challenge me to grow, think critically, and operate at a high level. Throughout my career in behavioral health and addiction treatment, I have developed a strong ability to quickly learn new systems, adapt to complex situations, and take ownership of my role within fast-paced environments. I genuinely enjoy learning-especially when it pushes me outside of my comfort zone-and I take pride in becoming proficient quickly so I can contribute meaningfully to my team. My experience has given me a well-rounded understanding of the recovery field, from clinical operations to patient engagement and care coordination. I am confident in my ability to manage multiple moving parts, communicate effectively across teams, and remain steady under pressure. More importantly, I bring a deep respect for the work we do in this field and the individuals we serve. I am looking for a role where I can continue to grow, take on new challenges, and make a meaningful impact.
Timeline
Patient Care Coordinator
Carma Health Management
12.2025 - Current
Clinical Operations Manager
Grace & Emerge Recovery
10.2024 - 11.2025
Lead Behavioral Health Technician
Grace & Emerge Recovery
07.2023 - 10.2024
Associates -
Midland College
05.2001 -