Microsoft
Brittany Guzy
Plover,WI
Summary
Motivated individual with 11 years of experience in customer service, management and healthcare. Independent worker with high energy and great attention to detail. Reliable and friendly professional able to work with little oversight and collaborate in team environments.
Overview
6
6
years of professional experience
Work History
Optician
Eye Clinic Of Wisconsin
02.2023 - Current
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
Assistant Manager/Optician
Family Eye Care
04.2021 - 01.2023
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Oversaw daily billing department functions, including medical coding, data entry, insurance claims and billing
- Exhibited excellent problem solving and interpersonal skills with all patients
- Collaborated with medical providers and office management to determine billing and documentation policies and ensure compliance.
Lead Sales Advisor/Optician
Lenscrafters
03.2018 - 04.2021
- Performs work accurately and thoroughly despite time pressure and customer volume
- Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
- Continuously exceeded monthly sales targets, consistently ranking among the top performers on the team.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
Research Intern
Holly Jones Research Lab
08.2019 - 01.2020
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Organized and maintained lab instruments, equipment and reagents.
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
Education
Bachelor of Science - Environmental Sciences
Southern New Hampshire University
Manchester, NH05.2023
Skills
- Organization
- Leadership
- Teamwork
- Productivity
- Adaptability
- Communication
- Critical Thinking
- Time Management
Software
Python
References
- Angie Hitalenko, Lenscrafters, Optical Manager, (847) 398-3303
- Misty Van Cleve, Optometric Manager, misty_vancleve@hotmail.com, (224) 688-5512
- Julie Maki, Family Eye Care, Assistant Manager, (262) 716-2097
Timeline
Optician
Eye Clinic Of Wisconsin
02.2023 - Current
Assistant Manager/Optician
Family Eye Care
04.2021 - 01.2023
Research Intern
Holly Jones Research Lab
08.2019 - 01.2020
Lead Sales Advisor/Optician
Lenscrafters
03.2018 - 04.2021
Bachelor of Science - Environmental Sciences
Southern New Hampshire University
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