MAGDALENA GOMEZ
Santa Clarita,United States
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Optician
Teagle Optometry
Valencia, United States
04.2023 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Managed billing and insurance claims for optical services efficiently.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Sales Floor Supervisor
JCPenney
Santa Clarita, United States
10.2020 - 09.2021
- Assisted with training, development and mentoring of sales employees.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Communicated sales goals and key performance indicators to employees.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
- Delegated tasks to maintain efficient workflow.
Cashier
Everest Burgers
Santa Clarita, United States
07.2017 - 07.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer quests, provided store information and escorted to desired store areas.
Education
High School Diploma -
Bowman Highschool
Santa Clarita, California, United StatesSkills
- Sales
- Leadership
- Multitasking
- Retail
- Analysis Skills
- People Management
- Productivity Management
- Mentoring
- Sales Communications
- Performance Management
- Solution Sales
- Team Lead/Manager
- Sales Closing Skills
- Customer Support/Service
- Operations Processes
- Insurance
- Calendar Management
Awards
- Promoted from cashier to sales floor supervisor, in less than 6 months
- Consistently maintained high customer satisfaction ratings.
Languages
- Spanish
- English, Intermediate
- Spanish, Intermediate
Work Authorization
I am authorized to work in the following countries: United States
Timeline
Optician
Teagle Optometry
04.2023 - Current
Sales Floor Supervisor
JCPenney
10.2020 - 09.2021
Cashier
Everest Burgers
07.2017 - 07.2019
High School Diploma -
Bowman Highschool